Address: Unit 3, The Arcade, Meadowhall Way Meadowhall Centre, LG, Sheffield S9 1EH, United Kingdom
Phone: +441142568899
Rating: 4.2
based on 134 reviews.
Customer Service
Pros:
"Your staff member Stacey is absolutely fabulous! So patient, friendly and kind and nothing at all was too much for her."
"Sam, the Vision express's adviser, provided perfect customer service."
"The optician was very thorough and friendly, making sure I was at ease at all times."
"Matthew Lewis at the Meadowhall branch...fixed the issue and kindly said it was free of charge! I can’t thank him enough for his amazing customer service and kindness."
"My ophthalmologist (Mr Patel) was very knowledgeable and answered all my concerns, putting me at ease."
"The young trainee who took payment and helped me to order my glasses was exceptional."
"Staff were attentive and friendly. The optometrist who carried out eye tests for me and my son gave very clear information for follow up."
"Everyone was really nice and polite. I have hidden disabilities along with hearing loss. They all treated me fairly and made sure I was able to hear them with face mask coverings on."
Cons:
"This is not acceptable! Very poor customer service."
"The worst experience ever from VE, walked into the store, was firstly ignored and then hesitantly approached with nothing but moody faces."
"Very poor customer service received from this store, booked an appointment for contact lens trial which included an eye test... they would discuss the contact lens trial and someone would guide my daughter through the process of using the lenses."
"Whilst browsing none of the assistants approached me to see if I needed any help."
"Told my 7 year old daughters glasses would be ready in 3-5 days. 2 weeks later, told they would call me back with an update but not heard anything and now cannot get through to talk to anyone."
"Absolutely rubbish service! Had my daughter hanging about for ages after having drops in and she’s only 10 and she was really struggling with her eyes with the lights and just wanted to get home."
"Despite being busy the staff instore were good and efficient and I was told the glasses would be ready in 2-3 weeks. After 2 weeks I had not heard from them so tried calling to check if the glasses were ready, but they do not answer the phone."
"Awful customer service. Last week I was asked to arrive 5 minutes early for my appointment which I did. I was finally called in 55 minutes after my appointed time."
Product Quality & Selection
Pros:
"Vision express have a large range of spectacles at affordable prices, great offers to suit everyone's needs."
"Looked in s few places, including online, and Vision Express offered me the best deal on prescription sunglasses."
"Had a great experience in vision Express in Meadowhall in Sheffield yesterday. For me and My husband. We were served by Beth K who was competent, knowledgeable and friendly in her role."
"Great advice from lady that helped pick my glasses and lovely service from the man who sorted out order."
"Great service and I really liked the fact that the less experienced member of staff called someone over to assist when ordering Oakley sunglasses as they had not done it before."
"I came in earlier than the time I had and was served very quickly, the staff was very helpful and made me feel at ease. The range of glasses and sunglasses were brilliant."
"I had my eye tested in somewhere upstairs guess we all know which it is. They did terribly wrong and vision express gave me a free eye test and now I am comfortable with the new lens."
"Having had to replace my varifocals after over two years, I am more than impressed with their 2-for-1 offer."
Cons:
"This scam artist opticians charged £10 to fill out a form with 3 boxes taking all of 30 seconds."
"On my first visit everything was fine. The optician was extremely helpful as was Sonia when choosing frames. But when I went the following week to collect, my lens’s had been fitted into the wrong frame."
"I only wanted new lenses in my existing frames but been told it would take 2 weeks to send my glasses away for this to be done. I don't have a second pair so very disappointed."
"Terrible service. Ordered some trial contact lenses almost 3 weeks ago, they have still not arrived in store, when they should only take 3-5 days to arrive."
"Told my 7 year old daughters glasses would be ready in 3-5 days. 2 weeks later, told they would call me back with an update but not heard anything and now cannot get through to talk to anyone."
"I recently damaged my glasses . I am fully insured . I paid the excess of £110 and they ordered a new pair . I ordered exactly the same pair as they look great and fit perfect. I was contacted to say my glasses had arrived and been checked . I took the afternoon off work as I needed them ASAP."
"Ordered two pairs of glasses. Main pair never felt right, took them back and they've had to send them back as something is wrong."
"I bought a pair of ray ban sunglasses. And when I open the arms of the glasses it's making a cracking sound."
Efficiency & Timeliness
Pros:
"I was lucky to book a same day appointment and my visit was rapid and efficient."
"Very good. Not much waiting time. My eyes had not changed since the previous visit 18 months ago."
"Once seen all was efficient and good."
"The eye exam was with an excellent optician who really put me at my ease and had a very good manner."
"I lost a lense from my glasses last night and urgently needed a new pair. The service here was excellent. The staff were so friendly and efficient."
"Very efficient, staff very pleasant and professional. Great service. Equipment used for eye test sanitised between clients."
"Very friendly and professional staff, went for the first time to Vision Express yesterday, for a contact lenses and eyes check and I definitely recommend."
"I have had multiple occasions with this store which have lead me to write a poor review. The store very rarely answers the phone so I end up speaking to the call centre."
Cons:
"However, I was not contacted about the other pair and have not been able to get through on the phone for a few weeks now to check if they have arrived so save me a wasted trip."
"Very poor experience, never again visiting arcade branch meadowhall Sheffield, my 80yr old mother treated and still waiting for glasses."
"Struggle with Vision express as i get glasses for children and hospital states frames have 12 month guarantee for repairs as NHS pays Vision Express charge me and say accidental damage is not covered."
"I recently damaged my glasses . I am fully insured . I paid the excess of £110 and they ordered a new pair... I’ve now got to wait another week to 10 days."
"Rubbish. 5 to 10 minute wait times on phones."
"Waited a very long time to get my tests done and I have had no follow up contact lense trial."
"Unfortunately I cannot give zero stars for the most appalling service for the second time in 12 months, but I wont be taking my business to them again."
"Vision EXPRESS? No. Not at all. What really annoys me about buying stuff from shops is the lies."