Address: 17 Queensway, London, W2 4QP, United Kingdom
Phone: +442072290172
Rating: 4.2
based on 654 reviews.
Staff and Service
Pros:
"The staff is nice."
"Great service from the staff, both behind the skate hire counter and on the rink itself."
"The staff were so helpful. They looked after us and the booking was so easy."
"The staff at this establishment were incredibly friendly right from the moment I walked in."
"Such lovely staff and incredibly welcoming."
"From the moment I stepped in, I was greeted with the utmost politeness and respect."
"The staff are friendly, welcoming and helpful and there is a lot to experience under one roof."
Cons:
"Worst customer service ever! We won't be going back! Rude staff that instead of apologizing for their lateness, they try to argue with customers!"
"Asian looking waitress serving food had a bad attitude which I did not appreciate."
"I feel as if the service could have been better as the staff don’t really speak with a calm tone."
"Drinks are overpriced and mediocre."
"The staff are extremely helpful, we didn't put our skates on properly although we thought we did but the staff member came over and fixed it for us."
"Instead of saying they were in the wrong, they tried to pin their mistake on me. Disgusting company."
"One of the punk server was unfortunately unprofessional, arrogant and abrupt."
Facilities and Atmosphere
Pros:
"The bowling lanes are pretty cool on both VIP and regular."
"The ice rink is good but the lockers are 2 pounds."
"The rink is beautiful and the atmosphere is amazing! the lights and the music is just WOW."
"The place is so cool and perfect perfect take pictures, I will definitely come back."
"This place has super cute vibes with their neon lighting and loud music."
"The restaurant onsite offers good bar food (burgers, hot dogs, chips, etc) and generous portions."
"Great indoor skating venue in London and a great alternative to the exorbitantly priced festive season outdoor popup rinks."
Cons:
"The whole place is very dark. They have this weird dim light ambience, which isn’t as pleasant."
"The music is very loud when you're in the restaurant area, so much so that you can't hear each other speak."
"The lights are a bit too dark and red for my taste."
"The place has several kid’s activities! But why it’s too dark and red lights!and very loud music going on."
"talking at the bar is difficult because of the music being too loud."
"The ice rink always happens to get wet really quickly."
"The ice rink is crowded on weekends.. with paddle of melting ice! Never seen this in any other ice rinks.."
Value and Pricing
Pros:
"Best place for value for money, atmosphere and food 10/10."
"The cost wasn't too bad at £11pp and having drinks bought to your lane was pretty neat too."
"The food was great - the vegan nuggets were particularly good, and reasonably priced."
"The food wasn’t great; however, I still give it 5 stars as it is the kind of food to be expected for a venue like this."
"The prices are pretty reasonable too."
"The food was yummy and reasonably priced I think."
"Great milkshakes and food with halal chicken options at the restaurant."
Cons:
"The only down things it's the prices and the way the forced you to purchase a locker for your bag before you get on the ice."
"Don't come for the bowling. You can't book two games without being forced to buy a £10 token for the bar inside."
"Forced to buy £20 worth of food vouchers."
"Very expensive for what it is… Game time is very rushed and our lane got stuck for at least 5 minutes."
"All the alternative drinks were way over priced."
"Very expensive for what it is… For 2 rounds of rushed bowling, x2 cokes and a burger each I paid almost £100."
"Greedy management who wants your money but does not provide necessary conditions, neither follows health and safety regulations!"
Booking and Website Experience
Pros:
"The booking part on the website was a bit confusing though and I didn't get a confirmation email either so keep track of the reference number from the website."
"It's busy on Saturday and Friday nights so book well in advance."
"It's very packed so book your activity in advance!"
"Had a great ice skating evening there, it's get really busy on the weekends so you better book in advance."
"Fortunately I hadn't turned off my laptop like usual and the site was still open."
Cons:
"They changed the rules so you can only spend that token on food (not drinks), which it says in the small print in the booking form."
"very difficult to use the website, cheap website, they need to invest more on it."
"Online pictures of this place are deceiving. This place is disappointing at best."
"Booking online but the super-off peak prices weren't coming up."
"Bad service. Bar closes very early and they do not refund you if you have not had the time to use all your drinks."