Wickes Tottenham Reviews Summary

Customer Service

Pros:

• "A member of staff called Necibe, was so lovely that with no intention or interest to make a purchase from Wickes, myself and my family decided to redesign our kitchen with the help of the amazing Necibe Berk."
• "Went there to buy some large bags of garden stones, was pleasantly surprised by helpfulness of the staff and politeness."
• "Always enjoy shopping here. The staff are always helpful and this time around a really nice security guard helped us find what we were looking for at the back of the warehouse."
• "Excellent service at click and collect from a very polite and helpful young man called Kefhfai."
• "The staff, particularly Mehmet, went above and beyond to assist me in finding the perfect products for my project."
• "Received amazing customer service at Wicks, Seven Sisters today! Henry Ekuban was attentive to detail and made my shopping experience a most delightful one."
• "I have 5* customer service today from Kefhfai, a young gentleman who works at Tottenham store. He went above and beyond and I was so impressed and grateful for the assistance he provided."

Cons:

• "Absolutely poor staff on phones or just taking to one another while there are empty shelves."
• "This has to be a joke no one cares there,we ordered heavy delivery for next day and they haven't turned up."
• "But the staff inside the store are terrible. Offhand, rude, unprofessional, disinterested."
• "The rudest staff I have ever encountered. Any request is met with a cannot be bothered attitude and total indifference."
• "Poor customer service, staff on phones and using bad language around customers."
• "Very unorganised, as no one seems to know anything every time I call about my order or purchases."
• "Awful experience at this Wickes!!! UNHELPFUL STAFF! Prices wrongly marked, not able to tell you if that's the real price."

Store Environment

Pros:

• "Wickes was spotless there was sanitizer in the entrance, sign on entrance said no mask no entry but unfortunately there were about 5 people without masks even though there was a security guard on the door."
• "Good place, big store, fairly useful stuff."
• "One of the cleaner, better lit and better laid out branches."
• "The place is massive very good products."
• "It's a little more spacious now that they've moved their demonstration kitchen & bathroom layouts from the ground to a mezzanine level above."
• "The wide range of high-quality products available at Wickes impressed me greatly."
• "Considering all the home projects currently underway because of COVID-19, this store is still quite well stocked, compared to other builders merchants."

Cons:

• "ALMOST NO COVID 19 AWARENESS. - most staff not wearing masks - customers not monitored for mask-wearing -NO trolley cleaning or encouragement to clean your own trolley or hands."
• "Empty shelves and nobody serving."
• "Wood/timber here is always hit or miss - often wet or bent or mismatched colour."
• "Gangs of men are hanging around the carpark, making the entrance filthy and uncomfortable for customers."
• "The car park looks more like a litter dump, there are only a few trolleys to use as most are full of rubbish in the car park."
• "DO NOT BUY WICKES SOLID OAK FLOORING! Mine has shrunk leaving huge gaps."
• "The only thing with ordering online is that they don't give us a specific time only a range between 7am to 7pm."

Online Shopping & Delivery

Pros:

• "FAST DELIVERY! HASSLE-FREE! FABULOUS EFFICIENT DELIVERY DRIVERS!"
• "Ordered a worktop online and got it two days after delivered by two kind men who tried to help me carrying it."
• "This is currently open to collect online orders. They’ve set up a very efficient collection system."
• "Had Click and collect today. Excellent service by staff rolling pallets all the way to where we parked the car."

Cons:

• "Ordered shelves online to arrive by Friday. They're not here and Wickes will not reply to messages or pick up the phone."
• "WORST EXPERIENCE EVER! I ordered some items to do one job. When the delivery came two of the items was missing."
• "Terrible service for online orders and deliveries from Tottenham store."
• "Delivered the wrong items and then were impossible to get hold of for a refund or redelivery."
• "Don’t buy from this supplier, they are scammers. They charged me £83 for an order that never came."
• "The customer service here was horrible, made me wait 2 weeks for delivery and the delivery drivers failed to communicate when the delivery will be brought in."
• "I ordered online and my order was split between two Wickes branches 8 miles apart."