The Floor Shop Ltd (Bounds Green) Reviews Summary

Customer Service

Pros:

• "Customer service from every member of staff was very good."
• "Very friendly team with excellent service and advice."
• "Everyone there was so helpful and patient."
• "George, Mary, Tas and the whole team at The Floor Shop have provided excellent customer service throughout."
• "The front of house staff, both in the flooring and carpet departments, were able to answer all our questions."
• "George was excellent in assisting us with the selection of our floor and underlay."
• "George and team were very helpful and knowledgeable."

Cons:

• "But when I called to schedule an appointment for someone to provide a quotation the gentleman on the phone was unhelpful and rude!"
• "Then the boss threatened me with a 25% handling charge - for bringing back THEIR ERROR!"

Quality of Product

Pros:

• "The rest of the kitchen is still a work in progress, but the floor is looking sharp!"
• "Quality of installation is top notch and worth every penny."
• "The flooring is stunning and I also ordered some accessories and cleaning products from the floor shop which were also delivered very quickly."
• "The quality of the floor is great - you would never know it's a laminate."
• "The quality of the wood and workmanship is excellent."
• "The quality of the flooring is fantastic."
• "Our flooring is just beautiful and the work is outstanding."

Cons:

• "When I had booked a fitter and we opened the box - completely wrong wood - didn't match the sample AT ALL!!"
• "I have gaps, scratches and worse of all, patchy staining."
• "The parquet was below standards and I wouldn’t recommend them for this type of flooring."

Fitting and Installation

Pros:

• "Angelo the fitter was professional and friendly."
• "The fitter was excellent and very pleasant to deal with."
• "Fitters Mike and Theo were nothing short of exceptional when it came to installation."
• "The installers were efficient, speedy and a pleasure to have in the house."
• "The fitting team were highly professional and knowledgeable."
• "The fitting was also done to a very high standard by Angelo, Theo and Michael, with great care taken to ensure each plank is coordinated and matched."
• "Very professional and helpful, the guys did an excellent job with the flooring in the Sitting room, Dining Room, corridor and upper landing."

Cons:

• "We had a teeny tiny problem with our wonky floors and door clearance."

Overall Satisfaction

Pros:

• "We will highly recommend them to anyone we know."
• "Extremely happy and would 100% use them again for our next flooring."
• "We'd highly recommend this Company."
• "I would recommend this company's to anyone in the north London area looking for quality flooring."
• "100% would recommend The Floor Shop Ltd."
• "I cannot rate these guys highly enough."
• "I would highly recommend the Floor Shop."

Cons:

• "My advice, stay well clear."