Address: Bounds Green Industrial Estate, North Way, London N11 2UL, United Kingdom
Phone: +442083684586
Rating: 4.9
based on 221 reviews.
Customer Service
Pros:
"Customer service from every member of staff was very good."
"Very friendly team with excellent service and advice."
"Everyone there was so helpful and patient."
"George, Mary, Tas and the whole team at The Floor Shop have provided excellent customer service throughout."
"The front of house staff, both in the flooring and carpet departments, were able to answer all our questions."
"George was excellent in assisting us with the selection of our floor and underlay."
"George and team were very helpful and knowledgeable."
Cons:
"But when I called to schedule an appointment for someone to provide a quotation the gentleman on the phone was unhelpful and rude!"
"Then the boss threatened me with a 25% handling charge - for bringing back THEIR ERROR!"
Quality of Product
Pros:
"The rest of the kitchen is still a work in progress, but the floor is looking sharp!"
"Quality of installation is top notch and worth every penny."
"The flooring is stunning and I also ordered some accessories and cleaning products from the floor shop which were also delivered very quickly."
"The quality of the floor is great - you would never know it's a laminate."
"The quality of the wood and workmanship is excellent."
"The quality of the flooring is fantastic."
"Our flooring is just beautiful and the work is outstanding."
Cons:
"When I had booked a fitter and we opened the box - completely wrong wood - didn't match the sample AT ALL!!"
"I have gaps, scratches and worse of all, patchy staining."
"The parquet was below standards and I wouldn’t recommend them for this type of flooring."
Fitting and Installation
Pros:
"Angelo the fitter was professional and friendly."
"The fitter was excellent and very pleasant to deal with."
"Fitters Mike and Theo were nothing short of exceptional when it came to installation."
"The installers were efficient, speedy and a pleasure to have in the house."
"The fitting team were highly professional and knowledgeable."
"The fitting was also done to a very high standard by Angelo, Theo and Michael, with great care taken to ensure each plank is coordinated and matched."
"Very professional and helpful, the guys did an excellent job with the flooring in the Sitting room, Dining Room, corridor and upper landing."
Cons:
"We had a teeny tiny problem with our wonky floors and door clearance."
Overall Satisfaction
Pros:
"We will highly recommend them to anyone we know."
"Extremely happy and would 100% use them again for our next flooring."
"We'd highly recommend this Company."
"I would recommend this company's to anyone in the north London area looking for quality flooring."