Dynamic Sounds Ltd Reviews Summary

Product Quality

Pros:

• "The product have a very good quality."
• "The speakers are great, Planning to upgrade the head unit nearer the summer."
• "Some of the lowest prices you will see and also amazing quality."
• "Amazing quality plug and play SWC Harness."
• "The product is fantastic and the sound is fantastic."
• "The steering control interface working perfect and the fascia kit fits perfect on the dashboard."
• "Very good item availability, and really decent prices."

Cons:

• "After purchasing from this company i wished to the item, as it wasn't up to standard, when i emailed 'customer services' i practically had to fight with them to get a refund."
• "Whoever fitted the aux and amp did a really bad job."
• "They sold me a faulty car hifi that ruined my battery and alternator and cost hundreds to fix."
• "Camera only worked about 20% of the time though and when it did there was a lot of the noise on the image."
• "Ordered a reverse camera brake light that said it fitted the year of my vehicle. Got it shipped from UK all the way to Australia to find out it's the wrong version of that year...No mention of that or the dimensions on the item's listing."
• "Bought an alpine head unit with all the kit to plug it in to my renault trafic which the listing states it is for ...once received the wiring loom states its for a megane so will not fit."
• "They sold me a faulty car hifi that ruined my battery and alternator and cost hundreds to fix."

Customer Service

Pros:

• "Great service all round and worth the money."
• "Excellent Customer Service, always goes that extra mile to help their customers where possible."
• "Unbelievably good service."
• "Really helpful staff, and a very clean store."
• "They are very friendly and provide excellent after-sales support."
• "Amazing friendly service."
• "You guys rock 😊"

Cons:

• "However, they at first refused to engage with the conversation at all, then said they would 'investigate', and then just decided to ignore me altogether."
• "If you want a professional company with a good customer service experience DONT USE Dynamic sounds."
• "They informed me that playing from ipods and other mp3 players is very hit and miss.....what a joke!!"
• "Forget this lot and save yourself so much hassle and headaches."
• "APPALLING AND DISGUSTING SERVICE AND BEHAVIOUR FROM THE STAFF AND OWNER/S... Very rude and unprofessional from a company of this sort."
• "Such arrogance and people wonder why businesses suffer. Terrible. Their loss."
• "They charge UK VAT even when they export, so the customer needs to pay the VAT twice."

Delivery & Installation

Pros:

• "Goods arrived quickly and very well packed."
• "Very fast delivery."
• "Both my original order and a replacement where delivered in 2 days using their 'free' delivery."
• "Ordered online just before 3 p.m., arrived 11 a.m. the next day!"
• "All items received quickly and efficiently."
• "Ultra quick shipping and had products within two days with free delivery."
• "Order arrived fast and at a great price."

Cons:

• "Paid as good as £400 pound on eBay for a unit to fit a Jaguar X type... Arrived took it to Halfords and paid to fit. It don't fit."
• "Paid £13 for next day delivery(!), however the driver claimed to have rung the buzzer but didn't."
• "I ordered radio model Pioneer MVH-170UB once it was delivered i saw that the model is other but on the documents for the warranty is written the model that i purchased."
• "There is a fault with the headunit I purchased, contacted customer services to be told the whole unit needs to be removed from the car and sent back to them."
• "The following week on the tracker from AN POST it states the package cannot be delivered due to incorrect customs information from the sender and the package will have be sent back to the sender."
• "Bought a reversing camera from them and when I received it the connector was damaged and fuse was blown."
• "They also stop responding to e-mails once there are issues."