The Neighbourhood Vet Reviews Summary

Customer Service

Pros:

• "Extremely helpful and knowledgeable reception staff."
• "The reception staff are also helpful and kind."
• "The reception staff are very accommodating and amazing at answering small concerns or questions over email."
• "Kind service in the front of house, friendly vets and quality care."

Cons:

• "the billing dept is useless and full of vile people."
• "Wouldn't recommend coming here to bring a stray. They didn't care at all."
• "The front of house experience I've had with this practice has been frustrating and unprofessional."
• "I never get an answer when I call."
• "Not very helpful. I called regarding our elderly dog, we needed a home visit as we were sincerely concerned he may be in a lot of pain. The young person whom answered the phone was as useful as a broken umbrella an a very rainy day."

Quality of Veterinary Care

Pros:

• "We have had to take our dog to The Neighbourhood Vet a couple of times with an emergency and they have gone above and beyond to help every single time."
• "They went over and above with their assessments and treatment for our pet and the follow-up service was something I had never experienced before."
• "Every visit is handled professionally and sensitively, and the follow-up and aftercare is exceptional."
• "The vets at this practice went out of their way to give the best treatment for our dog's skin condition – contacting a specialist and writing excellent notes that our current vet (we moved house) found invaluable."
• "The vet was open and transparent regarding my pets health treatment and costs and was very approachable friendly and professional."
• "They genuinely care for you and your animals."
• "The vets are kind and skilled, and the service is second to none at every level."

Cons:

• "Caused us no end of trouble with our pet insurance by getting the initial diagnosis wrong and also not admitting to their mistake later on when our kitten didn't heal properly."
• "Poor service, and misleading, paid over £1,600 for a cesarean for my dog and 3 days later I almost lost her due to poor surgery."
• "They are absolutely horrendous and money makers. Forcing vaccinations on you, like FELV even though your cat is house bound."
• "They didn't help my dog! Service focused only on earnings. Zero organization and the doctors' lack of knowledge."
• "Overcharges. Junior inexperienced vets."
• "Bit overpriced when compared to Medivet branches + don’t expect the same vet twice to treat your pet."

Staff and Atmosphere

Pros:

• "They are incredibly friendly, and genuinely care for your animals."
• "This vet is what a vet experience should be: clean, knowledgeable, kind, and empathetic."
• "A really fantastic find. All aspects of a visit here, are completely the opposite of the grim and miserable experience a trip to the vet usually entails."
• "I cannot praise this practice enough! From the very first moment I walked into the veterinary surgery, I was made to feel welcome."
• "The welcoming atmosphere for both owners and their pets as much as they can feel relaxed and safe."
• "The staff are so kind and thoughtful and really care about you and your pet."
• "The vets here are very friendly, professional, kind and caring."

Cons:

• "Like some of the receptionists at this vets practice. Seems like the good vets have gone and now it's more monetary rather than nurturing or caring of its customers."
• "At The Neighbourhood Vet, it seems profits are more important than the health of our pets."
• "The vet I spoke to was extremely rude."
• "Staff did not care that I wanted to adopt it after having formed a bond with the cat."

Value and Costs

Pros:

• "The Pet Club is a great idea - it helps you spread the cost of vaccinations over the year, and gives a 10% discount on other treatments."
• "It's a truly bespoke experience, with staff you can trust, and always comparatively good value."
• "Pets are expensive, you can't really get around that unfortunate fact but they soften the blow by being efficient and punctual."
• "They are kind and caring, easy to get and book appointments, really knowledgeable and transparent about fees and costs."

Cons:

• "All told, I ended up paying £144 for the consultation, urine test, and medication."
• "The people there are very good they do a follow up as well where a member of staff will phone a couple of days after you have taken a pet to them to make sure they are doing fine.... expensive consultation at weekends especially on a Sunday £75 so dont let your pet get unwell on a Sunday."