PureGym New Barnet Reviews Summary

Staff and Personal Trainers

Pros:

• "Wayne (manager) was very helpful showing us around and answering all our questions patiently."
• "Always is nice to be recognised for hard work and we do as staff always try to make members happy, comfortable and the environment a pleasant one 🙂."
• "He devised a customised training plan and closely monitored my diet and training progress to help achieve my fitness goals - which I reached."
• "I joined Pure Gym just so I could start training again with Mark as my personal trainer."
• "I was greeted by a lovely girl (Francesca) who did everything she could to help."
• "George (trainer) has kindly dedicated a bit of his free time to introduce us to dumbbells exercises."
• "I highly recommend Mark for a personal trainer."

Cons:

• "Inconsiderate management who LACK attention to detail."
• "I’ve seen some PTs/staff being obnoxiously loud (e.g. shouting across the gym at each other), and behaving rudely and unprofessionally."
• "Customer services here is very poor, bad showers."
• "Some 'Staff' members sit around either doing nothing or helping themselves to a quick workout whilst in staff uniform."
• "Terrible customer service. staff are very rude and unprofessional."
• "The manager is not responsible for any thing."
• "I attended the spin class by Maria and found her attitude to be very condescending!"

Cleanliness and Maintenance

Pros:

• "It's always clean too - can't believe I didn't join sooner."
• "The gym is always clean."
• "Equipment is cleaned once a day."
• "This is probably one of the cleaner Pure Gyms I have been to."
• "Spacious with plentyful equipment racks and fixed machines. Very clean."

Cons:

• "Requires maintenance and investment to replace broken/faulty machines."
• "Now it is a couple of weeks that the roof is leaking and no one has done anything for it."
• "Equipment is aging, deadlift platforms are bumpy and unsafe."
• "Showers are smelly and disgusting."
• "Hand sanitizers left empty, cleaning sprays broken with no liquid and used up tissues all over the place."
• "The showers were not clean to a good standard and the equipment was not cleaned regularly."
• "The biggest negative is the abysmal level of hygiene."

Facilities and Equipment

Pros:

• "Amazing gym with loads of space and equipment to use to improve yourself in every way."
• "Great gym for folks who are visiting from out of town... Lots of cardio machines and spacious floor for free weights and machines."
• "Big and spacious. Lots of machines and equipment."
• "A bit of a smaller puregym, but that doesn't take it away from its amazing architecture to it's still wide range of facilities it offers."
• "Great gym, equipment is set out nicely."
• "The gym is massive, and you have a lot of equipment choices to workout."
• "Great gym! Great equipment, great working hours & stuff and all that for £22.99 per month!"

Cons:

• "No PureGym staff member can 'change' a payment plan from one gym to another when moving gyms."
• "The pins from the resistant machines are removed from 10pm on weekdays and from 9pm on Sundays so they can't be used from members."
• "Classes cancelled with little or no warning and removed from their timetable."
• "The air con is rarely ever turned on, meaning with the quantity of people it is usually a sauna."
• "The Resistance Weights area is now no longer in use from 22:00hrs everyday."
• "The air condition is not working properly."
• "Currently this gym is NOT providing a 24hr fully functioning gym as advertised."

Atmosphere and Culture

Pros:

• "I love the spin classes, each one is different, all provide a great workout."
• "The staff are friendly."
• "Everyone is very friendly."
• "This gym is always clean, the staff are fantastic."
• "Great range of equipment and I don't feel ashamed to be going there."
• "Trainers have a positive vibe."
• "A great variety of classes to attend."

Cons:

• "In my opinion it is not a gym with a welcoming atmosphere."
• "No culture of cleaning up after yourself or putting away your weights and no staff to keep an eye on it."
• "Packed to the brim with people who stay there all day sitting around on equipment but not really using it."
• "The gym becomes very busy at peak times; the weights are all over the place."
• "Essentially the problem is the people who go to this gym. Animals."
• "Classes in this gym are so bloody loud!"
• "It’s dirty, overcrowded with very small number of equipment."