David Lloyd Purley Reviews Summary

Club Facilities

Pros:

• "The club is very nice, the classes and all the teachers are amazing."
• "The tennis and other facilities are good but all free classes go in seconds at 8pm when they go live on the system."
• "The facilities were really good and staff were helpful especially Lou, manager."
• "It is a wonderful club and the swimming pool is brilliant for kids, couples, etc."
• "There’s a special area for kids too, with regular entertaining healthy programs attracting the kids to health exercise eating choices."
• "Much bigger range of machines, including an abdo crunch, biceps curl and triceps dip machines."
• "Great gym in terms classes and facilities."

Cons:

• "I put in a request to freeze my membership, that never happened still being charged."
• "The spa entrance doors were broken early on in the year and all members were using the facilities with no one manning the doors."
• "Following the opportunity afforded by inflation, David Lloyd have taken the opportunity to raise prices for us by 18.3%."
• "The family changing room floor was covered in a 2 inch flood of water."
• "I did not feel covid 19 safe visiting for the first time today."
• "For the second time in a row I was told by the manager Sophie that even though I am a platinum member that I could not use the SPA."
• "Made a special trip to try the new facilities after all the publicity on Facebook and at our local DL gym. Unfortunately the new spa at David Lloyd Purley is not open to DL members and only to exclusive DL Premier Spa members."

Staff and Service

Pros:

• "During my time there the staff in the lounge and ladies changing rooms are always polite and approachable."
• "Louise and Mike the managers are fab and friendly no matter how busy they are."
• "All staff are amazing, from the moment you walk in to the end of each session!"
• "Staff are fantastic - it's worth the money."
• "Always great service! Good club facilities, staff always happy and there to help."
• "Louis and Christina at reception were brilliant."
• "The staff are so welcoming and kind."

Cons:

• "Waited half hour to order lunch...no service so left."
• "The staff were rude - I was left waiting for 20 minutes past my appointment time."
• "The lady at the reception was borderline rude."
• "Louise the General Manager and David the Activities Manager have been extremely unhelpful and their customer service skills are below standard."
• "The assistant general manager tho is amazing to be fair to her. Staff lack decorum respect and customer service skills."
• "Receptionist was not helpful it being my first time here her direction explanation was not good."
• "The staff member was extremely not friendly and unwelcoming towards myself."

Cleanliness and Maintenance

Pros:

• "The place is very clean and up class."
• "The facilities are well maintained, the social areas nicely planned and not too crowded."
• "Changing rooms (which used to be a bit of a mess) are very clean!"
• "The changing / showering facilities are excellent."
• "The gym facilities are very modern and clean."
• "The pool is nice."
• "The facilities here are great."

Cons:

• "Toilets are generally filthy."
• "The door hinges at the sauna doors keep getting loose."
• "There's a constant piss patch in the male toilets because of a pipe leak that hasn't been fixed for months."
• "The chlorine in the jacuzzi is unbearable and the plunge pool is always full of grime."
• "Equipment is broken constantly and takes ages to fix."
• "The male family changing rooms were filthy."
• "Hygiene around pool areas and changing rooms is truly appalling."