Philpot Street Post Office Reviews Summary

Staff Attitude

Pros:

• "First experience in this branch, extremely friendly and helpful staff."
• "The staff has always been very helpful. They always give the best advice and are always there to make the process as simple as possible."
• "I think that the service here is top notch. Very friendly and efficient."
• "I have always found him to be polite, respectful and helpful in every way."
• "Sanjay was absolutely fantastic and accommodated an urgent return of an item."

Cons:

• "The men always have a poor attitude."
• "Rude and unhelpful male staff everytime I come here."
• "The 2 white skinned staff in this post office are always extremely rude."
• "Extremely unprofessional and rude."
• "Very rude, like he is the king."
• "I would never visit this post office. Extremely rude behaviour."
• "The male with flakes on face is extremely bad mannered, rude, unprofessional and lazy."
• "The owner/employee needs BASIC customer service training."
• "The man at the counter needs customer service training asap."

Customer Experience

Pros:

• "Very nice and down to earth man who is always willing to take time out to sort out anything that I find confusing and may need help with."
• "I go in here often, and it's such a friendly and efficient place."
• "I would say don't go off by the reviews because it's most definitely not a 2 star post office."
• "Always a pleasant experience when I enter this post office."
• "The service today was incredibly nice and helpful."

Cons:

• "The staff working there were the epitome of unprofessionalism and discourtesy."
• "The young lady behind the till was utterly clueless about customer care."
• "Worst experience, give manners to customers."
• "The young girl (chav behaviour) to wait outside who was very rude."
• "Very unpleasant post office. Especially the guy with skin problems."
• "The service of this post office is utterly appalling, especially the male bearded old guy who served me."
• "It's plain weird!...Why should I do his work?"