Address: Unit 5 Bilton Way, Hayes, UB3 3NF, United Kingdom
Phone: +442085619485
Rating: 4.4
based on 158 reviews.
Customer Service
Pros:
"Unbelievable service went with a problem after Halfords completely messed up my head unit installation and these guys came out and completely re wired my head unit with no appointment and got everything sorted for me there and then."
"Absolutely amazing 10/10 customer service from speaking to JASON about pioneer avh-z9200dab on the phone and reserved at ultimate stance."
"Professional service, will definitely be going back to them for anything else I need."
"Always helpful. Arrived near closing time. Despite this staff still took the time to run through system options."
"These guys are amazing, went in with a botched new dab radio install in my Audi A3 and they advised plus fixed everything."
"Very friendly helpful gentleman who was so obliging in helping solve my problem."
"The staff went totally out of their way to help and the after service over the phone was second to none."
Cons:
"I have a bad repetition about this Company as I bought some car audio from this place and they weren’t helpful of what I wanted."
"Worse customer service experienced. Staff misell and refused to offer any refunds even if it's not your fault."
"Staff don't seem very interested after sale!!"
"Terrible customer service...been there three times and feels like you have to beg just to get like 2 mins of attention."
"Great when buying kit, completely unhelpful after."
"Poor company, that has more Importance on financial gain than consider its customers."
"Extremely terrible customer service."
Product Knowledge and Expertise
Pros:
"The guy behind the counter was very knowledgeable about the vast array of products available."
"They offer more knowledge than you'll ever need."
"Vix is very friendly and knowledgeable about the products from the airlifts to the subs."
"Blayde (who was great start to finish - v professional and knowledgeable) walked me through the options."
"The team at car audio security have great customer service and are very knowledgeable about cars."
"These guys know what they are talking about when it comes to anything to do with in car tech, airlift, car security, modifications etc!"
"The staff were highly informative and knew exactly what they were talking about."
Cons:
"He came across very arrogant and bit self absorbed and a result it's not a place I wish to come back to."
"Staff has no idea what they selling, then refuse to admit to the mistake."
"The most disappointing thing is that the sound was very marginally better than the original unit and I had distortion due to this door panel."
"I just got asked what's my budget and he then just went online to their website and shows me speakers at my budget."
"One of the main guys behind the counter also very rude, doesn't listen to customer's concerns, just keeps jumping mid-sentence with useless solutions."
"The staff are either uninformed, uninterested or only bothered if you are spending a large amount."
"I came into CAS last week to enquire about an audio build that i was wanting to do. I was met by a gentleman I belive Aaron was his name. After a small discussion I got a bad vibe from himself."
Value and Pricing
Pros:
"I price checked the items when he got home, and found they gave him the best deal around."
"I purchased a subwoofer via there black Friday deals and they were by far the most competitive regarding pricing."
"Very competitive prices and quality goods."
"Got the items I wanted at a decent price (was expecting more) and hope to go there again for future upgrades!"
"They set the standard Not the price!"
"Was advised to the appropriate equipment in return of a saving of £60."
"Very pleased with the result and the price. I would recommend them for their knowledge and workmanship."
Cons:
"Been told that my amp should only work on max 1/3 of power setting and stereo I bought from them, needs to be sent to Kenwood for about 8 weeks."
"If u don't care too much about price or customer service, its a very good place to visit."
"Always double check their prices!!! Greedy"
"But will now be avoiding as they are literally more expensive on EVERYTHING than EVERY other retailer and practically refuse to price match."
"They made me buy new bolts for the spacers which cost me extra £20."
"Not the cheapest!"
"AVOID THIS COMPANY. This company is joke, a bunch of cowboys who's prices change from over the phone to when you get in store."
Installation and Technical Service
Pros:
"Installed a sub and amp into a factory unit in an A4. The check in was clear and explanation."
"The installation was done by Jordan, a clean finish, professionally done and he even gave a demo of how to use the system and the functions."
"Had the Audison package fitted in golf today. You get what you pay for. Sounds awesome. OEM finish."
"Derek did a fantastic job fitting the car stereo I wanted."
"The insulation work very good tidy neat, Derek who done my car showed me how to use the system."
"Everything in the car looks exactly as it was, no loose panels, no new rattles etc which is one of the reasons I didn't want to go for a DIY job."
"Dariusz who done the install on my car knew what he was talking about and did a fantastic job!"
Cons:
"Also, no phone call from the company to be told this is the case, purely found out because I've called them today."
"Support for Airlift products not great and you do get a better service from Airlift direct especially if you wanting warranty or support."
"Took the car in to them. They looked at it n said yeah we can do it. 4 weeks later... only eventually to be told no we can't do it. Complete waste of Time."
"A very poor experience getting my speakers upgraded and an amp added to the head unit which resulted in rattling door panel and a very harsh sounding system set up."
"Terrible service, drove over 60 miles to have work done as planned and booked in advance, upon arrival was told that they were expecting me at a different time (not true)."
"The job which was supposed to take 2 hours ended up taking 6 hours which I had to hang around for."
"However, when we had an issue (that has turned out to be due to a lack of instructions on their part) they could not have been less helpful."