Ultimate Audio, Four Master Reviews Summary

Customer Service

Pros:

• "Karl provides a very professional first class service."
• "Absolutely fantastic service, very knowledgeable, friendly and professional."
• "We got a very quick reply packed full of information and advise without being pushy."
• "Karl at Ultimate Audio has been very helpful and accomodating anytime we have needed to use his services."
• "More than happy to recommend Karl, makes such a change these days to meet a service provider that takes real pride in their work."
• "Couldn’t be happier with how professional, helpful and knowledgeable they were."
• "Really great customer service, Karl seems to know everything about car audio stuff."

Cons:

• "As the reviews were quite good, from these guys, thought I'd give them ago, but what a disappointment, they didn't get all the functions to work on my unit, even though, everything was supplied, for my entertainment system."

Quality of Work

Pros:

• "The quality of the install is phenomenal, with this being one that was all hidden, aside from the huge JL Audio sub in the boot!"
• "The result was beyond my expectations with all work carried out to a professional standard."
• "The installation was lightning quick, finishing over an hour sooner than I expected, but with immaculate quality."
• "Very impressed with the Audison Prima hardware and additional sound deadening material installed on time and price as quoted."
• "Professional installation all round, highly recomended."
• "Everything works perfectly and it's been fitted like it was from the Factory."
• "The work carried out was superb. Managed to keep the car extremely clean as well."

Cons:

• "But things can go wrong: as was the case with my Head unit."

Knowledge & Expertise

Pros:

• "Highly recommended!!!!! Could not fault the knowledge and expertise of Karl who fitted my new media system."
• "Karl really knows his stuff, and runs you through a range of options until he’s sure he’s found something perfect for you and your budget."
• "Karl seemed exceptionally knowledgeable so I asked for a quote."
• "Karl is the nuts at what he does. Absolute pleasure to deal with very informative and knowledgeable."
• "Fantastic advice over the phone today, popped into the shop the technician was very knowledgeable and sorted me out with everything I needed to fit my own head unit and reversing camera and all at a very reasonable price."
• "Karl is very knowledgable about the products he fits and very helpful with helping set up the dashcam before I drove off."
• "Karl is very knowledgeable he helped every way he could with my install answered a million emails night and day."

Cons:

• "I've had a very annoying week of constant bleeping in my car."

Value for Money

Pros:

• "Worth travelling for if you want a quality sound system with plenty of knowledge to back it up!!!"
• "Not a cheap system but the install was first rate with nothing at all visibly different from original."
• "Quality comes at a price but well worth it, will certainly use again if needed."
• "Saved me money whilst at it with advising me what I should have bought first time round instead of me going ahead and buying what i thought would be good."
• "Price wise.... Pretty much unbeatable and you just know it's going to be done perfectly."
• "Prices are brilliant for such an expert service."
• "A lot of money but worth it."

Cons:

• "I am pleased with the new audio quality of my speakers, but not completely satisfied (premium audio comes at a high price)."

Customer Care

Pros:

• "BUY WITH CONFIDENCE, Ultimate Audio takes INSTANT action to look after the customer LONG after your installation, should something go wrong."
• "He's also a genuinely nice, honest guy to deal with - he (accidentally of course) put the SMALLEST scratch on a plastic fitting on my drivers door, but was prepared to order the part from Volvo and replace it at his own expense."
• "Karl had took some money off from the original quote as he didn’t need connecters."
• "After he fitted the radio he cleaned all of the motorhome cab and wiped everything with antibacterial solution and even hoovered."
• "Karl was knowledgeable and friendly and offered a solution that actually cost me nothing!"
• "What makes everything even better is Karl hoovered the interior of my car for me!"
• "I’ve never had any issues with any installs but in case you're worried everything is backed up with a warranty for as long as you own your vehicle."

Cons:

• "No explicit cons related to customer care were mentioned in the reviews."