B&B AudioConcepts Reviews Summary

Customer Service

Pros:

• "A very satisfying experience and I would recommend the company to anyone."
• "He also has good after sales care as he'll sort out tweaks further down the line."
• "Very reassuring to have quality time spent with me before I made the purchase."
• "Thanks for an excellent service, highly recommended to all by us."
• "You really do get what you pay for & the after sales service is great."
• "Waz offered excellent advice and a sound solution to my problem."
• "We have just returned for the second time and left with big smiles all around."

Cons:

• "However, the owner stated he had excellent customer service but continually bragged about his lifestyle and cars."
• "After surveying the job prior to quoting they later claimed the amplifier was not working."
• "Unfortunately the issue wasn't resolved but he put me in touch with someone who could help."
• "All I am saying is be careful spending money at this establishment, as the owner is rude and disrespectful."
• "They have damaged the number plate lights and the bumper. They won’t answer email or phone calls."
• "Would never recommend this company to anyone, as you will most likely be ripped off and not treated nicely unless you are spending a lot of your own money."
• "I noticed the owner was rude, brash and had an attitude of he is better than the customer."

Product Quality

Pros:

• "The sound system is awesome, Waz did a superb job, and is a true professional, and his attention to detail and enthusiasm second to none."
• "I absolutely love the extras they added to the lighting on my dashboard."
• "Had a stealthy subwoofer installation in a Ford Focus as I wanted to retain the boot space."
• "These guys really know there stuff with excellent after care."
• "Amazing service and cannot recommend Waz and his team highly enough."
• "I have dealt with Waz and the guys for nearly 20 years, they have always supplied and fitted top quality car audio and security at competitive prices."
• "Faultless fitting of a Thatcham Cat 1 Clifford alarm system to my VW Vento."

Cons:

• "Please do not use these people. They fitted a new DAB system to my Porsche Boxster. What they fitted was not what was wanted."
• "I only took my amp off in the car as like they told me to otherwise it's in perfect position for the amp to hold ....they wasted my time coming from long way .."
• "They have damaged the number plate lights and the bumper. They won’t answer email or phone calls."
• "Disappointed with the cost of a very minor fix made to my girlfriend's car."
• "I saw him, talk very disrespectfully to an elderly customer calling there mobile devices and views old and crap."
• "I hope you monitor your behaviour going forward, or I suspect the authorities will monitor everything."
• "They won’t answer email or phone calls."

Professionalism

Pros:

• "Waz the owner is very friendly with a can do attitude and very patiently details the products and fitting process so we fully understand what is involved with installing a new audio system."
• "Waz and his colleagues ensured everything was installed to a very high standard."
• "Flawlessly installed system even down the clock on my dash being put back to correct time!"
• "I spoke to the owner Waz, who obviously had a passion and a comprehensive knowledge about the technology he was installing."
• "Waz talked me through all the available products at our initial meeting and I spent approx. 2 hours in the shop listening and asking questions."
• "The service and install was completed very professionally."
• "The job was completed in 2 days as promised and the standard of the work is absolutely incredible!"

Cons:

• "What a terrible staffs."
• "I saw him, talk very disrespectfully to an elderly customer calling there mobile devices and views old and crap."
• "I hope you monitor your behaviour going forward, or I suspect the authorities will monitor everything."