CEN Reviews Summary

Customer Service

Pros:

• "First class communication, and the customer is always put first."
• "They called me back when they said they would, which is rare!"
• "Sean was really helpful in replying to emails and giving his advice even before agreeing on work to be carried out."
• "The after sales service has also been fantastic, Sean emailed me to make sure I've been getting on with it okay and that I had no problems."
• "Really fast email responses, immediate despatch once I made my purchase and I received the item next day."
• "Sean contacted me to let me know it was dispatched sent me a tracking number and contacted me after I received my item to make sure all was good."
• "Excellent response to emails and very professional approach."

Cons:

• "Your answers are very defensive."
• "Not sure I could recommend this company to anyone. As when I returned to them to tell them what had happened, I was given a lack lustre response and an unsatisfactory result."
• "The colleague seems disinterested when I told him I had the dash cam and only required installation."
• "Absolute joke of a company got a faulty stereo and wanted to return for refund and they don't believe you."
• "Some of the reviews state that they do install a dashcam for your car but when I rang it was a very blunt no."
• "I had a query about speakers but the sales team was busy."
• "Very bad. Stay away."

Product Quality and Installation

Pros:

• "This CarPlay build is fully integrated into the BMW iDrive and works seamlessly when paired through Bluetooth."
• "They always follow up on queries and did a very good job upgrading my BMW Mini Countryman speakers and under-seat subs from the poor factory-fitted to proper audio ones."
• "Installation was done with the utmost care and you’d never know the system has been added."
• "The installation was straightforward."
• "The installation was OEM, can’t see that it’s been installed except for the sub which is in the boot."
• "The fitting was completed in under 2 hours and I was given a demonstration of how it all worked with my phone and Bluetooth etc."
• "Had my speaker fitted by this company who did a very neat and tidy job."

Cons:

• "I bought a speed camera detector from cen which turned out to have a defect through no fault of cen."
• "What a joke... wife bought a set of speakers that they were on x% discount for my birthday, we receive and email of the order number, after 4 days no news of the speakers or delivery or tracking number nothing....."
• "Unfortunately one developed a fault (Sept 23) and stopped working."
• "Returned an item in perfect condition but they accused me of installing and DAMAGING the item."
• "After 4 days no news of the speakers or delivery or tracking number nothing....."
• "Today after 11 days we have no speaker, no money back and a customer service saying we are going to get our money back when they get their item back."
• "Had my speaker fitted by this company who did a very neat and tidy job. However they didn't set the sound up right which caused my speaker to blow within one week of it being fitted."

Delivery and Responsiveness

Pros:

• "Order arrived next working day (before 9am!)."
• "I bought my amplifier on their website at 1730 and got it the next morning at 1100 in the post."
• "I received them the next day."
• "Placed 3 orders so far, all came within a few days."
• "The purchase & delivery was very quick."
• "All was delivered the next day."
• "Stereo was delivered next day."

Cons:

• "Buy at your own risk. Be careful dealing with this company."
• "Very disappointed with purchase and won't buy from them again."
• "I dread to think if a customer required a refund."
• "Also tried to telling us I needed extra Accessories when I didn't."

Expertise and Professionalism

Pros:

• "Sean clearly knows his stuff when it comes to vehicle options and upgrades."
• "Sean was a fountain of knowledge in helping me to decide which product I needed."
• "Jason did the fitting and was extremely helpful, courteous and took the time to answer all my questions, as well as giving a full demonstration of the equipment I'd had fitted."
• "Sean couldn’t be more helpful."
• "The team were very friendly and the install was completed to the highest standard and a walkthrough of all functionality was given."
• "Very professional and focused team."
• "Sean at CEN Automotive was extremely helpful and knowledgeable."

Cons:

• "Not fair."
• "What a joke... wife bought a set of speakers that they were on x% discount for my birthday, we receive and email of the order number, after 4 days no news of the speakers or delivery or tracking number nothing....."
• "Absolute joke of a company got a faulty stereo and wanted to return for refund and they don't believe you."
• "Some of the reviews state that they do install a dashcam for your car but when I rang it was a very blunt no."
• "I had a query about speakers but the sales team was busy."
• "Very bad. Stay away."