The Waterside Inn Reviews Summary

Location

Pros:

• "The Waterside Inn is in a lovely location, even on a wintry January day."
• "Great location next to the canal."
• "A beautiful venue set in a stunning location on the waterside of the Midlands waterways."
• "The staff are friendly and the location is picturesque."
• "A lovely place in a lovely location - a beautiful village of Mountsorrel, overlooking the canal with a large outdoor seating area."
• "Great place. Nice location by the water, plenty of outdoor seating, great menu."
• "Lovely location and a great selection of food."

Cons:

• "At times it was chilly and there was a breeze, requiring you to pop your coat on."
• "Dirty glasses. And dog poo a plenty within the outside dining/drinking areas."
• "Beautiful canal side setting also totally ruined by bouncy castle and screaming kids."
• "Outside looks messy, came again even more disappointed! cigarette butts every where! even near the playtrain! old fruit, straws, cigarette packets, chefs smoking in view .. disappointing."
• "Large quantities of staff out around smoking area and back of kitchen sitting at tables staring down customers as they enter, came across a bit sinister."
• "Shame that this place relies totally on its location."
• "In future, it would be nice to have a separate smoking and non-smoking seating area outside."

Food Quality

Pros:

• "We had the gammon and I must say it was one of the nicest pieces of meat I had eaten for a long time."
• "Delicious food, we had mixed grill, fish and chips, scampi and chips and halloumi flatbread followed by chocolate cookie dough and banoffee pie for pudding."
• "Food was gorgeous, fresh and tasty and great value for money."
• "Food is always good, never been disappointed as quality is consistent."
• "The food was very tasty and well presented."
• "Food was amazing, drinks orders were a little slow but worth it in the end."
• "The food was delicious!"

Cons:

• "We waited over an hour for food."
• "The bacon and cranberry sauce sandwich was an absolute disgrace - cold bacon, no cranberry sauce and the bread was dry and falling apart."
• "The food was awful."
• "Chicken with Camembert and caramelised onion chutney and salad was simply horrible."
• "Ordered the Garden Salad, 4 items listed on the ingredients were not on the plate...? Disappointed."
• "Food okay service terrible waited 20 minuets for plates to be cleared nobody asked if we wanted deserts or another drink."
• "The burgers were OK, but nothing surprising, and on the pricey side tbh."

Service

Pros:

• "Claire looked after us. She was lovely and polite."
• "Waiting staff and manager check to see how things were."
• "The staff member that looked after use was brilliant from start to finish and added to the evening."
• "The staff are really excellent, the views are good it's aa it says on tin actually by the Waterside."
• "Friendly and polite staff even at their busiest nothing to much trouble."
• "Service was warm, friendly and very efficient even though the restaurant was busy."
• "The service was speedy and the food was excellent."

Cons:

• "I asked a waitress if she could get me some gravy. She said yh then walked into the doorway and got on her mobile phone."
• "Drinks were a bit delayed but sincere apologies given."
• "The beer was uncared for and the staff just don't seem bothered."
• "Service was awful we were on a boat trip and had pre ordered our meals which took over an hour for us all to be served."
• "Nice place but service was very bad."
• "Service was very friendly but a bit slow."
• "Service was very poor, not suitable for disabled at all, despite booking weeks before, overall not good."

Atmosphere

Pros:

• "Really great meal at The Waterside Inn made to feel very welcome."
• "The atmosphere was perfect for lunch with friends."
• "Overall Great run pub. Would highly recommend."
• "The place itself is clean, modern, with a pleasant atmosphere."
• "A cold January mid-week lunchtime was quieter, but still had a very welcoming buzz."
• "Everywhere felt Covid safe."
• "A very pleased way to spend a Sunday afternoon."

Cons:

• "Would not go again."
• "The staff do not have a clue how to run a decent pub."
• "POOR MANAGEMENT!!"
• "Again Young staff in the kitchen, swearing, shouting and loudly going about a messy business, kind of ruined the ambiance."
• "But not a place I would recommend."
• "Awful service, staff obysmal, don't use this pub."
• "Tonight though the food was awful and the service was just as bad, staff on phones and talking about 'farting' and spending more time with friends than customers."