The North Star Reviews Summary

Service

Pros:

• "Staff are EXTREMELY attentive which was lovely."
• "Service with a SMILE!!! Was severed by two lovely ladies."
• "The staff went over and above my expectations for their service."
• "Staff were absolutely brilliant and so happy to help."
• "The team are welcoming give great wine tips & the new look is outstanding!"
• "Service always excellent."
• "The staff are friendly and efficient."

Cons:

• "Appalling services with aggressive rudeness of female manager member of staff."
• "Ignorant bar staff, terrible seating plan and they don't serve at the front bar, only the back!"
• "The service wasn't good. I ordered a portion of fries with my beer... Waited around 20mins but didn't get the fries."
• "Drinks took a while to come and when question our order was delivered by a staff member who clearly had no peoples skills."
• "Both the waiter and the bartender I talked to were very passive aggressive and rude."
• "Terrible service and overpriced food and drink."
• "Was served by a very friendly but rather useless barman who didn't seem to speak English very well and managed to get my very simple food order completely muddled up."

Atmosphere

Pros:

• "One of Ealing’s premier pubs. This place has a great atmosphere about it."
• "Really nice pub, on a Friday and Saturday it's the pub to be in Ealing, lively, good atmosphere and usually live music."
• "The atmosphere of the pub was warm and welcoming."
• "We were pleasantly surprised by the chilled atmosphere."
• "Nice atmosphere and the beer garden has plenty of seating and a good spot to read with a perfect pour."
• "The pub is super cool, with taste food and good drinks, nice people on the bar, and live music on the weekends."
• "Strong vibe, strong pints, strong chicken wings, the trifecta of the great."

Cons:

• "This used to be my local, re-visted a few times after, the last 8 months. Food and staff quality seems to of gone downhill a bit which is a shame as it used to be so good."
• "She got a little angry and rudely said 'ok I'll just waste my stock then shall I' Then as she walked off just before she walked back inside, she called me a 'northern ba***rd' clear enough for me to hear."
• "Incredibly unprofessional."
• "Very unprofessional personnel, the front of house is not nice, smashed glasses around us like he doesn't even want to work there."
• "Rude to her staff. Rude to me a customer looks on drugs in the ways she carries on."
• "If you're ok with a chilly pub with zero atmosphere... you've found your place."
• "Nice outdoor area however but the manager could do with reminding those behind the bar they don't need to come into work with an attitude."

Food & Drinks

Pros:

• "The food is amazing! We had Buddha bowl and Signature Burger, both are delicious."
• "The express lunch is great value - £11.50 for a meal and a pint until 5 on weekdays."
• "Great Ealing pub with superb food."
• "Awesome burgers, good beer."
• "The Big Halloumi is a great meal and the sides are delicious!"
• "We had a roast dinner each. Cooked to perfection. Everything seasoned and balanced."
• "They have a few vegan options but they're all really great."

Cons:

• "The food always take too long to get done #hangry"
• "The burger was over-cooked and quite frankly too char-grilled!"
• "The burger arrived cold and the halloumi was burnt so we returned it asking for a new one."
• "I had lasagna and I wasn’t really pleased."
• "She ordered a burger which she didn't eat as it was dry and tasteless."
• "But steak was appalling 😓 14£ for a junior size portion of beef, a few chips, and a few sprigs of watercress (with no dressing!)."
• "Drinks were very expensive (>£6.50 for a pint) and a burger was £12 with fries not included."

Accessibility & Cleanliness

Pros:

• "Amazing social distancing, nice table service for food and drinks."
• "The pub is dog friendly, at least in the outside area where we usually sit."
• "Dog Friendly! Most important."
• "Huge well done to The North Star team for how well they are managing social distancing!"
• "Nice outdoor area."

Cons:

• "will go again but please get rid of step at front door or open another entrance."
• "But i was at a large table who had all finished by the time the second one came, the toilets are one of the most disgusting toilets I have ever seen in my life."
• "Really nice pub, on a Friday and Saturday it's the pub to be in Ealing, lively, good atmosphere and usually live music. I went last night (6/7/21) and unfortunately the mens bogs was covered in pee, the whole floor was just covered in it, not just the cubical."
• "It’s a shame Leffe has been removed from tap."

Staff & Management

Pros:

• "Was here on a visit to Ealing … popped into this place wow! What an amazing experience! Sarah was so attentive and made us feel at home straight away."
• "Really recommend this pub for the genuine and super friendly staffs."
• "The manager on shift was outstanding couldn’t have been more of a help helping us order through the app."
• "Everyone was very friendly and helpful and the new manager Sarah had great energy and has brought a great new vibe to the pub."
• "Special shout out for head bar man Joe, who was both attentive and charming!"
• "Brilliant bar staff - Sarah, Lucy and Josh are amazing!"
• "The staff are amazing and attentive, cheers Caris."