The New Inn Reviews Summary

Food Quality

Pros:

• "Food was very fresh and extremely tasty."
• "The carvery is amazing. Just the best in London I reckon."
• "All of the food was fresh and tasty, as well as the drinks."
• "The best Sunday roast you could ask for (carvery) with an additional menu for those who want something a little different."
• "The food was delicious (the wings especially)"
• "The food is super… the portions v generous."
• "The food was fantastic- I had a Sunday roast and it was divine."

Cons:

• "wished the potatoes was more crispy and fluffy…"
• "Paid £14 for roast chicken Sunday dinner. For that price I would have expected breast meat but got a very small half chicken with next to no breast or leg meat as if they had used a starved bird."
• "Ordered fish and chips - fish was mostly batter which was strategically placed over a handful of chips…should be called batter and a couple of chips…"
• "One of the worst meals I've had all year...like Wetherspoon's for people that voted remain."
• "Had the breakfast and was a little Dissapointed as it was mostly deep fried and tasted of oil."
• "The food was mediocre at best. Fries were cold and burger bun was so soggy it fell apart."
• "Fish n chips average, bit overcooked."

Service

Pros:

• "The staff have been absolutely fabulous and even during extremely busy times we’ve not had to wait for service once and they check in regularly to see if we need anything."
• "Fiona and the team called us ahead of time to help us pick the best food and logistic options for us."
• "Many thanks especially to the bar staff on duty who were friendly, careful with the current restrictions but also made sure it was a fun experience for everyone."
• "The management and staff are outstanding and completely focused on making sure everyone is happy and well looked after."
• "Thanks to Harry for bringing over our drinks and ensuring we were enjoying our visit."
• "Fiona was brilliant, always super nice and very helpful."
• "The staff were very attentive."

Cons:

• "Staff served cutlery covered in dried ketchup!"
• "Service was poor due to large number of people dining waited nearly 2 hours for my food to turn up."
• "When I asked the staff what was going on, they just said that the manager wasn't in and they couldn't help; it was a problem in the kitchen."
• "Service was ok, though nobody told us it wasn't table service...meal took ages to arrive, wasn't warm, and tasted yuck."
• "Slow service, seems everything has run out."
• "They accidentally put our order through twice, then say sorry it was their mistake have the drinks for free only to come back later saying that you have to now pay for it."
• "Staff never asked how our food was."

Ambiance and Decor

Pros:

• "Interior design is very nice, and the beer garden is excellent."
• "The secluded garden in the rear is huge, offering plenty of sun and shade."
• "First time back last Friday since they reopened. Overall the refurb job is superb - really bright and well laid out with a fantastic garden."
• "Great pub. Lovely stylish interior, with fantastic back garden."
• "Wow this pub is really suave!! Love the decor, they have really made a good use of the space in this pub, the garden is lovely."
• "Large fully renovated old pub with stunning windows and interesting fresh decor."
• "The refurbishment is stunning both inside and outside in the garden."

Cons:

• "What drops a point is the décor tired and old and needs a modern touch."
• "One major thing was the cushioned seats were visible dirty/stained."
• "The garden toilets not so much. Had 3 of them and one was out of use and the other had no toilet seat."
• "I didn't like the seats outside being dirty, all the outdoor tables needed a bit of tidy up and more nicely presented."
• "The garden could be nice but the plants have mostly died due to lack of water."
• "The whole thing left me feeling uncomfortable to be there."
• "There didn't seem to be any personal service when I went there."

Value for Money

Pros:

• "Loved the app to order and pay."
• "The desserts and drinks were good."
• "The best place in Ealing for Sunday lunch. For £11 you have a choice of meats and a huge selection of vegetables as well as large Yorkshire puddings full of gravy."
• "The roast dinners are hands down the best in the area."
• "The food was delicious and the drinks were well-priced."
• "A well run pub with efficient staff."
• "Good service and reasonable prices."

Cons:

• "Paid £14 for roast chicken Sunday dinner. For that price I would have expected breast meat but got a very small half chicken with next to no breast or leg meat as if they had used a starved bird."
• "Sunday roast is good value but bar meals have gone up in price recently and aren't great value, presumably to pay for the refurbishment."
• "£8 for a small ciabatta with a slice of Brie and barely one rasher of bacon and a couple of crisps."
• "The roast was overpriced for what you got., Tasted good, though."
• "Incredibly slow service and a very poor roast dinner that was over cooked."
• "Pretty expensive too for such a let down meal."
• "The food menu is limited, expensive and we had the most disappointing Sunday roast."