Together Dental Norwich (Earlham Road) Reviews Summary

Dentist Professionalism

Pros:

• "I always receive excellent service and treatment from Sam for my regular check-ups and has cured my fear!"
• "Dr Camderman has been our dentist for years and always has reassurance to give and advice for any concerns."
• "Emma was brilliant and did a fantastic job. She was very professional and reassuring throughout the procedure."
• "Jolanta the dentist was absolutely brilliant, professional, friendly and very efficient."
• "Dr Paulsen is absolutely brilliant. Caring, gentle, and highly professional in everything that he does."
• "Dr. Massoud Birgani is an excellent dentist, always professional and does his utmost to do his best especially when there is a time restriction."
• "Dr Camderman is a fantastic Dentist. Very friendly and relaxing."

Cons:

• "The whole visit lasted < couple of minutes. Nothing explained treated as an object."
• "The actual dentist I saw was very rude."
• "When I asked him to stop during scaling procedure as it was far too painful... He got very rude and stroppy."
• "The first dentist i saw was rude, rough, unsympathetic and had a very poor bedside manner."
• "Dr Adnam Canderman was the worst he is always rude, unpolite and discarded your tooth problems like u would do with trash."
• "He was inconsiderate to my son's fear and pain."
• "Saw dr adnam canderman and was told I was being silly there was nothing there and nothing was wrong so was sent away."

Staff and Service

Pros:

• "I cannot recommend him enough! Thank you Sam, and to your assistant today who was also excellent."
• "This is a really good practice that is spotlessly clean with very good staff."
• "I asked to change dentist and the receptionist was very nice about this."
• "The lovely reception staff who never fail to be pleasant, affable, professional, accommodating, helpful and charming."
• "The reception staff are lovely and friendly and they actually seem to care about the patients."
• "The office staff are very efficient and friendly."
• "All the staff are very welcoming and friendly. The team is dedicated, ready to help you out and always provide a high professional standard of care."

Cons:

• "Deregistered me as a patient despite calling / emailing for two months to try and get an appointment unsuccessfully."
• "Also the parking is always difficult, the receptionists seem distracted if not a little rude, and they won’t let you use the surgery Wi-Fi."
• "No cheque up appointment was sent to any family members... reception won't admit it... staff are rude only smile when credit cards are out."
• "Avoid if you don't want to be shouted at by a very rude receptionist for trying to make an appointment."
• "I'm also NOT impressed with how some of the Dental Nurses are abruptly spoken to in front of the patient."
• "Vile... stairs are a death trap for people with disabilities... staff are rude only smile when credit cards are out."
• "Never told me when i called for appointments that id been deregistered."

Appointment and Accessibility

Pros:

• "Usually we are on time (ish)."
• "I like that I can book a Saturday appointment. They provide a hygiene clean as part of your checkup."
• "Attended routine dental appointment on 04/04/2022. Impressed with the reception procedure, the reception staff were warm, friendly and very helpful."
• "I didnt have to wait long to be seen and again met with a warm welcome."
• "Never had any issues with getting an appointment and they are usually running on time."
• "Prompt response to my request for an appointment regarding my lost filing."
• "Recieved a warm greeting at the reception."

Cons:

• "Waited 20 min over my appointment til the dentist realised something was amiss!"
• "Had to wait half an hour due to how busy it was."
• "Terrible Customer service was waiting 45mins from my appointment time for a Minuit check up."
• "The dentist is always running late which I find quite unprofessional and inconveniencing."
• "Running very late, as usual. My first time attending since Covid and I was in with the dentist a maximum of 2 minutes."
• "Yesterday, there was a queue of 10 people stretching past the front doorway, down the hall, with one person on the desk."
• "I was half an hour late going in today which was slightly annoying."