Glyn Hopkin Suzuki Watford Reviews Summary

Customer Service

Pros:

• "The Service team are always 100% with their customer service and quality of work."
• "Amazing customer service they could not have done more for us."
• "The customer service at the Watford branch is fantastic and would highly recommend to those who are looking to change their car."
• "Great team at least we have a branch that we can trust great customer service."
• "All staff have been helpful, professional, informative and personable."
• "Everyone at the dealership is friendly and helpful."
• "Overall great customer service and we will defo be using swift again so thank you."

Cons:

• "They insisted on trying to sell us a car that was entirely the wrong colour."
• "Went there today and couldn't see any specification / information details in the vehicles."
• "We had an appointment to view cars. The sales person had very little information about cars. No customer service."
• "If you want to purchase an unreliable motor and experience customer service worse than ever from a bunch of con artists, be sure to visit Suzuki Watford."
• "I was shocked by the terrible service. High prices and awful customer service, no felixbility on time frames miserable attitude on drop off and collection."
• "2 and a half hours wasted has taught me a valuable lesson never to go to Glynn Hopkins again unless I want rude, aggressive, condescending and potentially racist service."
• "The gentleman who was dealing with my wife this morning when she handed in the keys was rude and unhelpful."

Sales Experience

Pros:

• "Me and my wife had an amazing experience buying our first car from glyn hopkins."
• "Despite being cynical about car dealerships usually, today’s visit reinforced my previous experience of the place so I felt trusting enough that I could sign up to buy with confidence."
• "We've just bought a Suzuki Vitara from Glyn Hopkin, and it was a smooth, easy experience from start to finish."
• "I bought a car here recently, being assisted by a salesman named Ziaur. Z was very forthcoming about the whole process."
• "I couldn’t be happier with my lovely new car, and I would definitely recommend Glyn Hopkin (and Freddie) to anyone in the market for a new car."
• "The car was delivered all the way up here exactly to the time agreed by the most courteous driver."
• "I am very happy with my new Swift."

Cons:

• "But in a few days, our inbuilt navigation system had issues in recognising few nearby postcodes."
• "Parking can be a squeeze sometimes and there are no nearby on or off street parking spaces."
• "However after wasting 2 and a half hours at this dealership where I was told 'the only way we will do apply for finance on the car is if you put an order in' was disgraceful."
• "Glyn Hopkin Watford sold me an 18 month old vehicle with a faulty gearbox, defective horn, faulty radio system, defective windscreen wipers, tyres worn under 3mm."
• "On the third repair by Suzuki Watford within 12 weeks of purchasing my motor, they returned the car to me with a fresh 3 inch scratch."
• "Their manager and company CEO denies responsibility despite admitting that it was a fresh scratch."
• "Bought a Nissan Juke from them. After less than 2 years and under 9,000 miles, the clutch went."

Staff Performance

Pros:

• "Matt O'Malley, who was friendly, knowledgeable and professional."
• "Definitely five stars from me!"
• "Fantastic service from Matthew at Watford branch."
• "It really was such a great experience and to top that off - when I arrived to collect my new car, matt gave me flowers which just added to great overall experience I had getting my new car."
• "Saif Khan was our sales advisor. Overall process was a great experience with Saif."
• "Jason was very friendly and answered all my questions no matter how silly they were!"
• "The sales person, Matt Omalley, was very helpful in dealing with all of my requests and then explaining about the sale and the car."

Cons:

• "Well, after half an hour wait in the carpark for someone to come talk to me from the showroom, I left."
• "The hire car was dirty, there were mouldy cups in the boot."
• "We are experiencing so many issues with it. Avoid this place at all costs."
• "And one of the team members(was from sales) who took us to our car was rude, didn't know 'A' of customer service and just walked away saying he isn't working in service."
• "The manager when I spoke to him was aggressive and rude."
• "Warning lights appearing 15 hours after purchasing the motor."
• "Absolutely amazed that this company refused me trade price on inv work!"