McDonald's Reviews Summary

Staff Service

Pros:

• "One of the best I've been in. Due to the fact that the young lady who served me was the most friendly, efficient staff member I've ever come across in McDonalds."
• "It was a great experience and we all enjoyed the food and conversations."
• "Simply the best McDonald's in the area. Lovely staff who do the table service willingly and with a smile."
• "The service representative was exceptionally polite and helpful."
• "Food was fresh and lovely. The lobby hostess was fabulous and friendly especially with my little one."
• "Very understanding Manager Ben."
• "Credit to Reece, myself family and friend were there whilst systems went down nothing was too much for this young man."

Cons:

• "The manger is rude and incompetent without any people skills."
• "Service is sooo slow and staff don't seem to care, no sense of urgency at all."
• "The Branch Manager is a coward as he is too busy to come and face disgruntled customers afterwards."
• "Went through drive through, lady was very rude, when I asked for my sauces, I ended up getting told to shut up!"
• "The manager Hasnain is horrible to customers and yells at employees in front of customers too."
• "The manager should be fired."
• "Extremely poor customer service from the manager and I won’t be returning after the hygiene quality."

Food Quality

Pros:

• "On the plus side the food was hot."
• "Tried the new meat free burger and it was great."
• "The taste of the crispy chicken burger was good as were the chicken selects."
• "The kids devoured their meals as well as an apple pie for dessert."
• "Food came out fast and hot."
• "The burger was cooked well, fries great as they always are."
• "The food is decent quality for the price."

Cons:

• "The chips felt cold and I don't know what they did to the chicken nuggets but they smell weird."
• "All food was cold when it finally arrived."
• "These guys served me a FROZEN CHICKEN BIG MAC!!!"
• "Just ordered the wrap of the day - grilled garlic mayo and chicken via drive through. Opened it as soon as I got home only to find the chicken extremely stale."
• "We bought 6 Fillet Fish in evening around 11 Pm. The food was cold and fillet were all burnt."
• "One burger contained chunks of thick raw red onion - inedible!! Burger was stone cold and lettuce limp and warm."
• "Food warm at best, no sauces for anything that was ordered."

Cleanliness

Pros:

• "Very clean inside and a great soft play area for the young ones."
• "Very aesthetic inside the restaurant it brings a lovely touch to the place!"
• "Facilities were also clean."
• "The place was kept clean and tidy by the staff."
• "The restaurant was very clean and there was staff cleaning while we ate."
• "A nice clean McDonald's with friendly helpful staff and a small play zone for the kids."
• "This is a modern md's. Lovely and clean and with its own car park which isn't very big and it can get very busy."

Cons:

• "Floors are dirty!!!!! Won't be returning!!!"
• "The place was filthy. It was relatively quiet too. There was a girl cleaning the bin area and left a big pile of sauce on the floor right next to where she was cleaning."
• "The place was filthy inside & out. Had to ask for a table to be cleaned & wiped down so we could use it."
• "Service was great however the seating areas were not clean and greasy."
• "The floor hadn't been cleaned for a few hours as there was food everywhere and seats had grease marks on them."
• "Only flaw was some slip hazards chips squashed into floor and my 78 year old mum almost slipped on exit."
• "Do not eat here unless you want a £100 parking fine, McDonalds didn't care and just gave the standard not our problem response."