Address: 3 Greenhill Cres, Watford, WD18 8JG, United Kingdom
Phone: +441923486300
Rating: 4.2
based on 242 reviews.
Customer Service
Pros:
"Went back to this branch after experiencing bad customer service at a different Dacia dealership and they did not disappoint."
"Just bought a used car from Renault Watford....Great service from Thomas, who has been brilliant in these difficult purchasing times!"
"Hi I had the best experience with may sale from start to finish. Umer was my sales person and he helped me from start to finish he had full knowledge about my car and made me feel very relaxed."
"Very pleased with the service from Renault Watford and have dealt with them a few times to date."
"The amazing customer experience from start to finish. Yousof and Robin from the Sales department provide the extra mile to deliver perfect customer service and handover for our new vehicle."
"We have just purchased our new car from Renault Watford. I cannot recommend them enough."
"I am a happy repeat customer to Renault Watford. I bought a car during lock down from Renault Watford, had it serviced there a year later and I have just bought a second car from Yousof."
Cons:
"I wasted valuable time and money."
"dreadful, very rude service advisor."
"The attitude and telephone manner of 'Alison' who is apparently a 'senior advisor' in the service department was so dreadful on the telephone following the 'diagnosis' that it ensured I would not take my business there."
"Extremely poor communication from the sales team."
"Don’t waste your time with this place."
"Sadly cannot give zero stars - I would not recommend this garage or its service department to anyone."
"Still waiting on refunds as they have no problem taking your money but giving it back is the longest process in the world."
Vehicle Purchase & Delivery
Pros:
"Just purchased my car from here and the salesman yousof was fantastic and the service he provided was above and beyond."
"The service I received from Renault Watford was excellent, it was not their fault that the car took over 6 months to arrive. Scarlet was wonderful sending regular emails updating me on the where about of my new car."
"Honest place to purchase a car. I was looking for a specific model and Umer helped me over the phone."
"I’ve had a series of cars from Renault Watford, and the service, advice and vehicles are always excellent."
"Highly recommended dealership. I have just picked up my new Dacia Duster, the service from Ishan has been brilliant from start to finish."
"The car was returned clean and well in time."
"Car was ready when promised, all paperwork done and completed a totally seamless transaction."
Cons:
"Turned up to collect on the day to be told the car had no tax, all very underhand and should have been discussed before collection."
"The team serviced my car was incompetent that they don't know how Zoe heating works."
"Seller lay and not honest at all... I was travel so far, fly over from Northern Ireland, just to notice car was not like they say it is... very disappointing..."
"However, once they've sold you a car, they lack responsiveness."
"Got a good deal on my new arkana but to be told 3 weeks running you can pick your car up at the end of the week and actually getting it a month later is not on just tell the truth if there's a delay just tell us that."
"Poor service - I've bought 2 cars from this place over the years and have found that the mechanics have little knowledge."
"Exchanged my car with them and received a car with a cracked windscreen promised to fix it but took so long trying to fix it."
Staff & Communication
Pros:
"I called Ishan late in the afternoon about a car and he was more than happy to see me the same day."
"Laurence & I extremely impressed and satisfied with the service we got from Renault, in particular Jamie Umer."
"Ishan was so understanding and did not pressurise us once about collecting the car."
"The salesperson Yousof Ahmed whom I spoke to made my experience with buying a car through a dealership great."
"From the moment I entered the dealership the staff were friendly and helpful."
"Really great customer service! I was very nervous as it’s my first ever car but Ashleigh really helped me out!"
"I would like to share a great experience i had when I phoned Renault Watford and spoke to Adam Palmer. He was extremely helpful and honest."
Cons:
"I waited 20 days for appointment. In email I was told that team will be ready for the job. But in service it was pathetic."
"I am very disappointed with their service because this should be Renault's responsibility to provide me with the correct key as promised in their advert to begin with."
"This Watford Branch use to be very helpful pre-covid. Not sure if new management has taken over but I have been trying to speak to the Parts Team for over the last week now without any luck."
"Alison has a personal mission to be as impolite and condescending as she can, making a miserable situation much worse."
"Had appointment booked to arrange new car for my autistic brother, and was looked at different and told us we had a 8 month wait, and tried charging us over 400£ when the online said no payment upfront, they were rude."
"The team serviced my car was incompetent that they don't know how Zoe heating works."
"Imagine our surprise when we received an aggressive phone call from the service department, telling us in no uncertain terms that we had to remove our car and they would not be diagnosing the problem."