Thunderbird Fried Chicken - Westfield Stratford Reviews Summary

Food Quality and Taste

Pros:

• "The burger was very succulent and juicy with a jalapeño cheese sauce."
• "Chicken was hot, fresh and crispy."
• "Very hot and freshly fried chicken, sauces are unique and very good."
• "The burgers we ordered... were hot fresh cooked."
• "My first review was on thunderbird at 02... Crunchy chips. 5*."
• "I've always wanted to try this place... Couldn't believe how hot and fresh the chicken was."
• "The burgers are nice but portion of them are really small."
• "Tried their original burger with fries! It is a good tender juicy burger."

Cons:

• "UberEats delivery and it was absolutely appalling for the price. My £10 burger was two breaded mini fillets."
• "The burgers we ordered... come out room temperature (disappointing)."
• "The wings just taste like water, and the 'hot honey' sauce doesn't taste like anything."
• "Wasn't impressed by this meal nor service unfortunately... found the chicken too salty."
• "The chips were cold, the wings themselves were tiny and the whole thing felt weirdly wet."
• "I ordered some food to have take away... the food was cold and soggy."
• "Chicken was pink and seemed undercooked."
• "The Thunderbun and melt down fries is just what everyone needs have here at least once."

Service Quality

Pros:

• "Service really good."
• "Overall the menu is quite varied and quality of service does not disappoint esp compared to their bigger branches 👍"
• "Very friendly and helpful staff."
• "The staff are very good and polite!"
• "Staff was polite and friendly, especially Hafsa."
• "Safeena was super friendly and nice!"
• "Safeena was very welcoming and gave good advice on which dip to choose (Harissa)."
• "I was served by Safeena... She provided great customer service and spoke with manners and was very friendly."

Cons:

• "I tell you what, I wouldn’t like to work with Helen. What an absolute nightmare she is causing chaos."
• "Their food is ok, however it is a pricy for the portions you get. Usually i come here for a quick bite and they're not always busy with long queues."
• "Didn't like the staff attitude, I felt very rushed to place an order."
• "The food didn't take too long, it was ready in 10 minutes. Couldn't believe how hot and fresh the chicken was, smoking hot! The wings were a tad disappointing, smaller than I thought and lacked flavour."
• "When paying for the food, the cashier stated it was card only rather rudely."
• "The cashier at the counter her name was Safeena she was very friendly and helpful... but the attitude of the staff wasn’t encouraging. I wouldn’t eat here again by choice."
• "Been meaning to go this place for a while and it was definitely worth the wait! Halal food, ordered 2 burgers and a portion of wings along with some milkshakes."
• "I was served by Abdus at Westfield, Stratford. The customer service was exceptional, the staff were very helpful and friendly."

Value for Money

Pros:

• "They do have a lunch deal, 3 strips, chips, dip and a drink for £6.49."
• "The canned drinks could be colder, but overall very good."
• "Safeena took our order, travelling from Birmingham she was informative in the halal food options and mentioned meal deals of the day which was very good of her."
• "Really good food and generous portions. I originally thought it looked a bit pricey for what it is, but a nice change from bigger brands."
• "Great fried chicken in Westfields Stratford City Food Court. A bit more pricy than KFC but food was very tasty, not at all greasy."

Cons:

• "The burger was very succulent and juicy... Maybe a little overpriced for the portion you get, but was good."
• "Their food is ok, however it is a pricy for the portions you get."
• "The burgers are nice but portion of them are really small."
• "The burger tastes good but not worth £10."
• "The burgers we ordered... come out room temperature (disappointing)."
• "Looks nice in photos, but was disappointing in real life... overall it was overpriced for what it is."
• "I went to thunderbird for the first time, I've been to the 02 before but it was never as busy as this one."
• "Went with someone else & decided to get the chicken strip bucket which is overpriced in my opinion."