Nando's Hemel Hempstead Reviews Summary

Customer Service

Pros:

• "Everyone from the woman who seated us to the man that took our order and everyone on the floor, having fun and great attitudes, they were all friendly, helpful, built great rapport and had fantastic smiles."
• "Ryan was very kind. I went with my little boy, wait was 46 minutes but he kindly offered seating before that on priority basis."
• "Amazing service, the manager (I assume) really cares for customer service!"
• "Jamie was an absolute pleasure, from the moment me and my partner walked through the door he put us in a booth and even told the guy at the till our table number."
• "Minada was a very welcoming, friendly and patient front of house member tonight."
• "Really helpful guy at the front desk bit, really friendly and provided fantastic customer service because my food was just a couple of minutes late bless him!"
• "The staff at Hemel Hempstead are great. They're always friendly and service is quick."

Cons:

• "Staff not very attentive.... Had to ask for basic stuff like plates for our sharing platter, several times for refills."
• "The young lady serving us was suitably shocked and approached who I can only assume was her Manager."
• "The man called Jas who was answering the phone, he was really unhelpful."
• "Wrong food delivered, food was cold, no sauces accompanied, rang the restaurant spoke to a very rude KANE suggesting we contact deliveroo."
• "Staff who seemed disinterested/annoyed they had to attend to customers and bland food."
• "Poor service very slow came to collect 2 delivery’s 1 person there don’t seem to know what’s she’s doing."
• "Waitress very friendly but the guy that took our order was very rude."

Food Quality

Pros:

• "Food great. Staff friendly. Good atmosphere. Just a bit chaotic with food, placing the order and making sure you got everything. Fast Service. Overall good."
• "Food on point."
• "Good portion and the corn was delicious. Also the green and beans were really tasty."
• "Food was tasty."
• "Really good food and tasty with multi heat options."
• "Food was lovely, staff are very accommodating and approachable."
• "The food was good and we were happy."

Cons:

• "Salad was pathetic and the leaves tasted gritty (unwashed)."
• "The food was awful, very dry chicken. Really didn’t enjoy it and not worth it for the £30 I spent."
• "The chicken is always SO dry. Sides are fine."
• "Food is plain and well overpriced."
• "Everything cold, butterfly chicken was overcooked and hard as a rock."
• "The food was awful, very dry chicken. Didn’t taste of any sauce."
• "Almost tasted like they forgot to marinate the chicken before cooking it."

Ordering and Delivery

Pros:

• "Great Nando's! Lots of parking to eat in or collection during covid and delivery is always on time."
• "They're doing a good job handling the pandemic, with QR codes for position in wait queue and for starting a mobile order once you're in."
• "You order on the app/website which seemed simple and effective."
• "Ordered dinner on the Nando’s website. To be collected at a specific time. Food was hot and ready on arrival."
• "Order came quickly and was really lovely, definitely recommended."
• "The food arrived hot, with a smile and the vibe and decor was lovely."
• "Everyone loves a #CHEEKYNANDOS! Staff were really friendly at this branch."

Cons:

• "Despite booking a specific collection times lot, they are never ready when you arrive."
• "It looked like preference was given take away deliveroo service."
• "Ordered a delivery, which never arrived."
• "Then my husband had to called to the Restaurant, finally the manager at Nando's who was fine to give us the missing food, but my husband had to go to collect by himself."
• "Wrong food delivered, food was cold, no sauces accompanied, rang the restaurant spoke to a very rude KANE suggesting we contact deliveroo."
• "Ordered delivery from website. Food turned up cold with 2 sides missing."
• "Typical nandos (which is good) except they are extremely bad with takeaway orders. I was waiting 30 mins past my time slot and they gave me the wrong food."

Ambiance and Cleanliness

Pros:

• "Food great. Staff friendly. Good atmosphere. Just a bit chaotic with food, placing the order and making sure you got everything. Fast Service. Overall good."
• "The vibe and decor was lovely."
• "The food is nice and the venue is clean and attractive."
• "Great nandos. Set down from road level. Planting provides a screen. Very well protected from traffic noise."
• "It's was clean and tidy, there is even a stone sink in the main restaurant area, to wash your hands before and after you eat."
• "Nice restaurant setting."
• "Beautiful decor, amazing attentive staff, yummy food, fast service, very busy restaurant and good flow of service."

Cons:

• "Toilets could be more cleaner and well kept. Flush doesn't work well in men's."
• "Hectic. Loud kids running round half naked, parents didn't care."
• "The big grey wall (with the diamond sections) at the back of the building where we were sitting is absolutely disgustingly filthy."
• "We could barely hear one another as it was so loud just not a great atmosphere."
• "The place was freezing and the staff were not friendly."
• "The place can also be a little dirty, with many crumbs everywhere."
• "Freezing cold due to broken door being left constantly open. Staff not very friendly or helpful."