The Waterside Inn Reviews Summary

Service

Pros:

• "The service was phenomenal from the moment we got out the taxi outside."
• "The staff couldn't have been nicer. At every turn they were smiling, polite, and helpful."
• "Extremely friendly helpful staff and superb attention to detail."
• "The service was impeccable."
• "The staff were friendly and attentive although not intrusive at all."
• "Service was amazing professional but friendly."
• "The welcome, the service are both exceptional."

Cons:

• "The attitude and their treatment of customers via the phone is absurd and rude."
• "Although we were greeted by the very nice doormen, I was ignored in reception and was never officially checked in."
• "The staff who we had actual contact with were friendly enough and professional but we felt rushed through dinner."
• "Service slightly complacent due to reputation."
• "A query with the sommelier resulted in more disappointment as he was not prepared to admit fault to serving warm white wine."
• "Photos were not allowed therefore I hardly remember what we ate for the tasting menu. It wasn’t impressive at all."
• "The sitting arrangement was awful. We had a table for two, sitting side by side facing the restaurant."

Food Quality

Pros:

• "Had a wonderful evening with spectacular and succulent food that deserves the Michelin rating."
• "Fantastic food and wine."
• "Every course was delicious and the variation of flavours fascinating."
• "The food was simply superb, and the staff were very accommodating."
• "The dishes I had (Beef cheek) were rich and hearty."
• "Not only is the food exquisite."
• "The food was excellent."

Cons:

• "Food felt dated as did the decor."
• "The food was not 1 star let alone 3 star. I had the tasting menu and I found that the food was bland and boring."
• "For 66 quid for an apple tart and a 3-star Michelin trademark, was it too much to expect a somewhat creative and imaginative combination of flavors?"
• "Food in the evening was revolting. Bitter, over seasoned and not worthy of a motorway service station."
• "The mains were blands and the dessert, although technically excellent, had no flavour."
• "Despite the food being tasty, it is poorly presented."
• "Nothing had the wow factor that I was expecting."

Ambience and Setting

Pros:

• "Hotel is on the River, such a beautiful setting."
• "It was behoyed beautiful. The setting perfect."
• "The idyllic thames riverside setting makes the ambience simply magic."
• "The location and restaurant are stunning and the waterfront views from the restaurant are delightful."
• "The atmosphere is unique frankly, once you are inside, you forget what is outside."
• "The atmosphere inside is just right: not too loud, comfortable, with extremely attentive staff."
• "Beautiful spot by the river."

Cons:

• "We visited in the winter evening so couldn't be seated at the river view tables."
• "Unfortunately the bar was full as was the sitting room, our only option was to head for the table early, slightly disappointing."
• "The decor is also starting to become dated."
• "The rest of the meal was from mediocre to good. Nothing was outright distasteful, but nothing had spark to it either."
• "The hype doesn't justify the price for what was a pleasant but generally overpriced day out."
• "All in all simply not in the class of gordon ramsey, the fat duck et al."
• "I’m pretty sure 90% of the reviews here a bots and fake, the food here is vile."

Value for Money

Pros:

• "Very expensive but worth it for a special occasion."
• "You can honestly say it’s value for money considering the restaurant decor, location, service and of course the expertly prepared food."
• "Money well spent, great for a special occasion."
• "The 3 course menu is very good value."
• "The total cost was £95 per head including 2 glasses of wine which we thought was fantastic for a 3 star Michelin and were surprised it wasn't more."
• "It's certainly not inexpensive but you won't be disappointed, if you decide to treat yourselves."
• "I believe value for money."

Cons:

• "Overall, it was poor value for money."
• "For over $1,000 invested in their dinner, I would have expected it to have been personalized."
• "The pricing is a little crazy so it's a one I'm a while event."
• "The only downside is that it is on the expensive side, however as a special occasion trip was totally worth it."
• "The food was good, but nowhere near 3-star Michelin standards."
• "The wines and food as one would expect are par excellence."
• "It's not cheap especially the tasting menu."