Nando's Merry Hill Reviews Summary

Staff Service

Pros:

• "The staff are always polite, friendly and helpful."
• "I would like to compliment your staff for being very helpful and friendly."
• "Friendly staff, Covid safe & chicken wings (hot) as good as i remember them."
• "Right from the start the staff by the door is amazing!"
• "Staff friendly and helpful and restaurant was very clean."
• "The service is superb from the door, to the ordering and the food service."
• "Staff were very friendly and service was efficient."

Cons:

• "Waited 50 minutes for food, only to be told they couldn't find our order."
• "Lady at the door seating people was rude to us on two occasions."
• "The staff were busy eating their food in other tables."
• "The person serve me at the welcome desk was drinking tea, very rude in customer service."
• "The ladies downstairs were very rude and with an attitude...maybe they were tired or something but I was very disappointed."
• "Food was left on the side while the co ord lady ‘Lauren’ left her duty to talk to friends and left my food to get cold."
• "Ordering took quite a while as no one was at the tills."

Food Quality

Pros:

• "Always have a good experience here. Can usually seat you and the food always comes pretty quickly."
• "We had a great night, food was fresh and zingy as normal."
• "The food we ordered were great as always and came with the right temperature."
• "Missed coming here thanks to Covid and us being cautious but it was worth coming back too as food as always was hot and totally delicious."
• "The food was great. Succulent chicken, tasty broccoli and seasoned fries all cooked to perfection."
• "Chicken and chilli lovers this is your place! The aromatic wafting and tantalising your taste buds."
• "Food was good, fast to arrive."

Cons:

• "It was quite awkward. The food was not up to nandos standard either I'm afraid."
• "Food was not great. The chicken tasted old, and the chicken thigh burger still had the feather not burnt off its skin."
• "Ordered half chicken with extra hot sauce recently and it was vile!"
• "I was not happy being served dry chicken even though I did ask for it to be extra saucy."
• "Very bad experience, worst example of nandos ever, they had to change my meal 3 times and still didn't get it right."
• "When our food finally arrived pretty much the whole meal was dry and hard/tough as I suspect it had been sitting under the hot light for quite a while."
• "The food took a while to arrive and when it did it wasn't the best if I am honest."

Ambience & Cleanliness

Pros:

• "The design of the place was very unique and appealing to the eye."
• "Ambience was great, it’s one of the nicest Nandos decors I’ve seen."
• "Really nice layout at this Nando's. Diners are well spaced out not like some of the other restaurants your almost on top of each other. Service and food was also good."
• "Nice, relaxed atmosphere."
• "The atmosphere was very welcoming."
• "Great quality food for the price, clean toilets."
• "Toilets were clean good customer service server smiling."

Cons:

• "There was food sat on the counter waiting to go out for over 20 minutes!"
• "The cleanliness of the restaurant is not the best, there is a big round coke wall decoration absolutely covered in thick dust."
• "Dirty tables, seats and menus, staff we're friendly enough but no love for restaurant given, dusty lights and furnishings."
• "The only downfall I felt this place has is the seating arrangement, we were positioned next to the staircase and felt it was an unusual place to be seated."
• "Food was lovely only thing is we sat outside it was so go maybe invest in some air con that would serve cool in the summer and give warmth in the cooler months."
• "Tables were dirty bits of food on seats and floor under table."
• "Just found a nail in my food. Would really nice to be contacted by a manger if possible as this is absolutely disgusting and can not find a number to contact anyone about this!"

Value & Efficiency

Pros:

• "Great place within the mall to have some good time and comfort foods Portuguese style - if only you can wait about 15 mins."
• "Food is always spot on - With plenty of veggie options and veggie burgers."
• "Food was as you would expect, tasty and hot and value for money."
• "If you are smart with ordering you can feed a family of 4 well, for under £40.00."
• "Always quick and always polite as a whole, orders are always correct and easily amended."
• "Nice big space inside and out, quick service."
• "Solid Nandos experience. Quick service and friendly staff with the best Sunset Burger and Corn on the cob."

Cons:

• "This place is really over priced for what it is."
• "I wouldn't rush back because I don't think I am the target market. It's all about bragging you can eat the hottest chicken and bottomless drinks of pop!"
• "As with All restaurants these days drinks are expensive (in relation to food)."
• "For reasons I cannot fathom Nandos have decided to scrap the virtual queue system they had put in place over the pandemic."
• "The chicken was nice but overall poor value."
• "Prices are fabulous but expect a long wait at times due to high demand."
• "Service too quick. Hadn't finished starter when main arrived."