Hermès Reviews Summary

Customer Service

Pros:

• "We absolutely love shopping at this store. Great friendly service and all staff are always attentive to your individual needs."
• "Our consultant Antonio knows just how to make you feel exclusive and special."
• "Visited the store recently; we was very impressed by the staff... Abu was a true gentlemen and very passionate about the brand, his service is 5*."
• "Fantastic experience over the past few days. Particular mention to Irina who was most helpful in securing a beautiful bag."
• "Special shout out for Francesca. Not only is she very knowledgeable but also very easy going and super nice."
• "Outstanding!! I was collecting a gift that one of my clients had purchased. Staff were very courteous and professional."
• "I’ve been shopping with Giorgia, a wonderful sales associate, for over a year. She’s a pleasure to work with and always pleasant (in a genuine way)."

Cons:

• "Manager simply ignored any request I had."
• "Absolutely awful store. Staff pounce on you within seconds of entering with the usual 'Can I help you with anything?'"
• "Is Hermès hiring people for the sole reason of them having an attitude?"
• "When walking / browsing the shop, we were also followed closely by a staff member (security?) the whole time, which we found intimidating and unwelcoming."
• "Terribly poor services, they are not welcome that people to get into the store."
• "Service is appalling. As you arrive some obnoxious bitter person takes your name and ask you to wait."
• "Shop assistants not really assist you more like a furniture and burden."

Product Availability

Pros:

• "Their products are amazing as we all know - it can be very busy at peak times but you will never walk out without something unique and that you’ll love and keep for a long time."
• "We love the quality of the Hermes products."
• "Although expensive Hermes products are beautiful and the window displays are usually quite fun."
• "About 15 minutes later she came back with a orange Picoton and said I was lucky as the shipment had just arrived."

Cons:

• "Poor stock, I haven’t been anywhere else terrible such as this store before."
• "Anytime you come there is never a bag in stock, never a shoe you like in stock."
• "It was a problem they had not had enough stock for certain types of product."
• "They obviously do have stock but prefer to give it away to their regular customers."
• "The store sells damaged goods."
• "The problem is that you can never buy what you want."
• "Had nothing in stock which is shocking considering this branch is the flagship store in the UK."

Waiting Time

Pros:

• "There is a reasonable wait time to be seen to but not entirely unexpected given the level of attention you are eventually given."
• "Beautiful service & Beautiful store at New Bond store and less than 10mins waiting time while browsing through."

Cons:

• "Have been waiting for 1hr. 45 minutes back they told us that there are 2 customers and still we are waiting."
• "I'm not joking, we had to wait an HOUR just to be served!"
• "Waited for more than two hours and every one hour i was told there are 5 to 6 people in front of me."
• "After waiting 1.45 hours (despite the initially advised waiting time max 40-45 minutes)."
• "We waited for an hour to simply try on boots that we were ready to purchase, only to be told they had none in that size or even in sizes close to that."
• "After waiting for more than 30 minutes we found up that size is not available."
• "Waiting time to get an SA is 1.5 hours and nothing is in stock."