Lloyd Newcastle BMW Reviews Summary

Customer Service

Pros:

• "Always go this garage for my BMWs they always provide first class service, Sarah H always helpful and friendly and so are they rest of the team!"
• "Booking process and customer service was great - actual work though not so much."
• "Great dealership! Enquired about a car and discussed with the sales advisor, and despite us being vague and unsure of what car we wanted, we were helped every step of the way."
• "A pleasure to deal with. Quick and easy handover."
• "The customer service that I’ve received over the years has been superb, the branch are always friendly and eager to get you in the right car would definitely recommend."
• "The customer service that I received from Simon was the best I have ever had in my 30 years of motoring."
• "Thank you for outstanding customer service, I am really pleased how my enquiry has been handled and I have no hesitation to recommend Lloyd BMW at Newcastle."

Cons:

• "I'll never buy a car form them again and I'm seriously considering going back to Audi now."
• "Will not be returning!"
• "I would never recommend this business to purchase a car from. Clearly only commission focused and couldn’t care less about what service they provide and what condition the car is handed over to their customers."
• "Always get the impression that service agents are doing you a favour talking to you."
• "Absolutely appalling service which has extended since last summer."
• "The lack of professionalism and customer service I encountered during my visit has left me extremely disappointed."
• "Ensure that you question everything on your bill from this dealer in fact better go elsewhere."

Vehicle Condition and Maintenance

Pros:

• "It literally looks brand new and runs like a dream!"
• "An absolute pleasure to do business with. Exceptional wouldn't come close to describing the service these guys provided me with purchasing a used vehicle."
• "Always excellent service from walking into the showroom, being greeted straight away, service reps provide clear detail of work to be done/pricing, car was ready within a couple of hours."
• "Received my car back with complimentary free visual checks, complimentary clean and work carried out in time for Winter months."
• "Brought my 430d in for an unidentified rattle from the boot/bootlid area... Car was returned to me washed, vacuumed and more importantly, rattle free!"
• "Brought my 2014 X4 for a recall regarding faulty EGR. They have done a terrific job and also fixed my infotainment for free with a new software update."
• "I’ve had numerous cars from Lloyds BMW Newcastle and just picked up my latest x3. I’ve never been able to fault anything about the service received."

Cons:

• "Car came back half washed - covered in swirl marks."
• "I took my car in for a brake fluid change today. When I collected the car, it was smeared with oil inside on the light coloured leather seats and armrest."
• "Wouldn't trust them to drive a nail into a plank. They and BMW hide items from you which should be subject of recall."
• "That line is going to turn into a crack, the roof is full of filler."
• "Dashboard replaced very poorly, door panel scratched, chassis number now missing from dashboard."
• "Took my car in for a recall. They broke my kidney grill and refused to admit responsibility."
• "Not too long after owning the car I became aware the lacquer was peeling off at different points on the front of the car."

Dealership Experience

Pros:

• "The Most Enjoyable Car Purchase I Have Ever Made, Lloydd BMW Newcastle You Have A Absolute Gentleman and Top Class Salesman Peter Cosimini, Nothing Was A Problem, No Pressure And The Car Is Outstanding."
• "Thoroughly Professional from start to finish. Made purchasing a car a great experience, as it should be."
• "Great company to do business with..they really took care of me as in the past the staff couldn't do any more to help me looked after my car also with care."
• "From the moment I parked my car, I was directed to the parts department and I was even impressed by the parts staff, his knowledge and expertise was great."
• "The showroom itself is very nice as well. In fact when I went up to collect the car I took one of my mates along who's a bit of a petrolhead and has been to some nice showrooms all over the world."
• "Visited the dealership the other day and had a very present experience from the members of staff especially Greg."
• "Great service from Peter Clark and the team here at Lloyds."