Giraffe Heathrow T5 Reviews Summary

Service

Pros:

• "What an amazing waitress. Went out of her way for us."
• "The service was quick and pleasant."
• "The staff is friendly and the service is fast."
• "Service with a smile, quite good food."
• "Fab service, lovely food and friendly staff."
• "The service staff is awesome."
• "Very friendly staff, quick and efficient service and really nice breakfast."

Cons:

• "After struggling for over 15 minutes to get some attention, with no water or utensils on our table."
• "Very poor service. Food sat under hotlights for ages before being brought over."
• "Waiters were slow and kinda rude."
• "Staff also rather rude and unfriendly, clearly in the wrong job!"
• "One waitress literally slammed the glass of water on the table, and water spilled onto the table."
• "The most incompetent staff that I have ever come across."
• "Worst service I have ever had, servers are disrespectful and believe themselves to be superior to the client."

Food Quality

Pros:

• "I absolutely loved his recommendation of the chicken katsu dish!"
• "Had the Chicken Malay it was definitely decent."
• "The food was not bad, very fresh and original flavours."
• "Food and drink options were good. Fish and chips were great."
• "Food tasted great. I went for the Japanese sticky chicken, which was delicious."
• "I had simply delicious fish, chips, and peas. The fish was fresh, breading perfect, crispy and delicious."
• "Delicious English fish and chips."

Cons:

• "Coke is with chlorine, mushrooms tastes very strange, Gyoza's dumplings were fried without steaming and burger was plain."
• "The hash brown tasted like it was drenched in old oil and the avocado was completely tasteless."
• "Eggs Benedict was a bad choice. Almost inedible."
• "If you fancy a food poisoning before a long flight then go ahead and eat here."
• "Teryaki barely had sauce rice no flavor no salt."
• "Burger so so bad. Tasteless and horrible texture."
• "The food was nearly inedible and very expensive."

Value for Money

Pros:

• "I also think the prices are fair for a restaurant in an airport."
• "Had a lovely, reasonably priced, fresh and tasty breakfast."
• "Reasonable airport prices."
• "The food was nice and reasonably priced for airport food."
• "Good food and haven't been disappointed really."
• "Food is good and fairly priced."
• "It turned out to be a brilliant choice of eatery where one can have a comfortable and tasty well-prepared and economical breakfast, lunch or dinner."

Cons:

• "Just so ludicrously expensive. Complete mismatch between price of say a breakfast, and the small portion you get."
• "Food was cold and overpriced."
• "Overpriced for what you get and focused on serving as many as quick as possible."
• "The food was nearly inedible and very expensive."
• "Nice vibe but overpriced for what you get."
• "Me and my family left here hungry barely touching our food and £70 down."
• "Overpriced."

Ambience

Pros:

• "This is great place with full accessibility for Disabled and senior citizens beautiful garden outside and hugs place."
• "Ambience is lively."
• "Ambience is amazing as you get to see aircrafts."
• "It's a good spot to be and you are overlooking those seated waiting to board flights and have the other side to look at other shops."
• "A great spot for when you’ve got time to kill at the airport."
• "Happy place."
• "Great selection of food, healthy alternatives and a contemporary atmosphere."

Cons:

• "Music was irritating loud and terrible!"
• "It was clear they want customers to cash and go, not a place to enjoy a meal at ease."
• "Packed with quite a line to get in when we were there. Very hectic and confused."
• "Silverware is a problem! If you're going to put a tub of it on every table, then offer them so that people touch the handles,,,, not the other way around. VERY UNHYGIENIC."
• "Do not recommend this place. The staff doesn’t care about you and avoiding eye contacts with you."
• "Gives UK restaurants a bad name."
• "Don't brother to come here."