Harvester Two Rivers Staines Reviews Summary

Service

Pros:

• "Customer service was great."
• "Service excellent."
• "Brilliant service from Chris, good dish and help he was really funny and was really polite."
• "The staff was amazing and the service was brilliant."
• "Our server was Jack who remained extremely calm and professional."
• "The waiting staff here are so accommodating and really do make this restaurant."
• "The staff was really polite and the food wasn't bad."

Cons:

• "Pudding again was a joke with my mother being told that the 'pre ordered' Christmas Pudding had run out."
• "The restaurant has a scruffy handwritten sign on the door saying bookings only due to staff shortage."
• "No cleanliness, floors wet and wee everywhere including walls."
• "Tables sticky didn't get cleared when we finished, rubbish on the floor uncleared tables."
• "One of the worse harvesters I've been too."
• "When waiting for our desserts one of the managers walked past us with his hand down his trousers then went to handle food this is very unhygienic."
• "With a happy Sunday evening mood we went to have our meal, as we waited to be seated, manager was not very happy, no customer service skills, no enjoyment, no smile. Stone face."

Food Quality

Pros:

• "All of the food was lovely apart from the corn on the cob (I assume they are frozen as very watery with no taste)"
• "It was lovely the food was divine the unlimited salad was a very nice touch and the choice of sauce as well, the children's meals were lovely including the build your own sundaes."
• "Food was lovely and arrived hot."
• "The food was lovely and exactly how we ordered it, arrived on time and was piping hot."
• "The food was very tasty, chips slightly cold."
• "All very tasty and well cooked."
• "The food was really good and the Waiter Dan The Man who served us was amazing."

Cons:

• "Paid £16 for the simply salmon and honestly it wasn’t worth £10 veg was overcooked and rubbery, mash was bland and dry and salmon was tasteless and not fresh."
• "For about the 5th time now this year. U go for a 730pm booking and they have no half chicken left."
• "Disappointed with the fish cakes which were overdone on the outside and looked burnt but inside was edible."
• "We were in there today and not a very good experience. The sausages and bacon wasn't cooked properly. We told the waitress who pulled a face who obviously agreed."
• "The main course was again horrendous with 1 meal out of the 11 being forgotten."
• "Do not recommend the 'full' rack of Ribs, portion sizes have changed."
• "Sadly not like I remember. The portion size of half a rack of ribs was pathetic."

Cleanliness & Atmosphere

Pros:

• "Welcoming staff, very friendly and polite. Clean premises, everything you wish for on a quiet lunch on a Sunday."
• "Bright airy restaurant in easy to access location. Fantastic staff serving customers ensuring everything runs smoothly."
• "The restaurant was clean and tidy, and the staff were great."
• "It was a very friendly atmosphere."
• "Lovely environment You can tell they all love working with each other and it just made me and my partner smile so much."
• "David and I have just returned home from enjoying a wonderful Christmas Day meal at the Harvester. The atmosphere was great, the food was delicious and the staff were brilliant."
• "Nice atmosphere and despite been busy we didn't have to wait too long for the food."

Cons:

• "The tables were sticky from previous use and the sauces by the bread rolls were in a messy state and only two were labelled."
• "toilets were dirty, and 2 out of 3 were blocked."
• "The only negative is the atmosphere which is probably down to the town centre location, noisy and more like a canteen."
• "carpets were sticky and very worn."
• "First of all, short staffed / waiters, corridor / staircase to toilets- light fitting hanging broken from wall, toilet cubicles shocking 🫣 really bad."
• "I think the floor area needs a good steam clean and perhaps the tables do too. as the whole area where we sat was sticky."
• "Food was shockingly bad. I returned my meal before even tasting as the corn was hard & stale, rice cold & vegetables were soggy & looked like yesterday's."