Shama Reviews Summary

Food Quality

Pros:

• "Really impressed with the kebab we ordered. Chicken and lamb tikka, with a salad, naan and sauce."
• "The varied menu and sublime flavours are a real treat."
• "i had a keema aloo mutter what can I say the best ever!!I have tried all restaurant around the country this one is simply so so nice deff ordering again never had a bad meal here just gets better thankyou guys."
• "Good chicken tikka masala."
• "First time ordering last night. Food was absolutely amazing. Full of flavour. Generous portions of meat and hot when it arrived."
• "Wow gorgeous curry😋. I ordered mixed kebab😋, chicken bhuna and vegetable rice😋, pickle tray set😋 and Poppadoms 😋 everything tasted absolutely gorgeous😁."
• "Both curries were brilliant, esp chicken."

Cons:

• "Food is passable, but 2 hours for delivery, when they said it would be 20-30 mins if completely unacceptable."
• "Food arrived 6.25pm and trust me the food was terrible. No taste at all as their food used to be."
• "The worst Indian food I've ever had in my life. No natural flavours and only food colors used in the curries."
• "The food lacked flavor to the extent that I couldn't take more than a few bites."
• "Food was cold and wasn’t even that nice."
• "Tandoori chicken starter had no taste, but had the texture of a boiled chicken leg."
• "Decidedly average, meat overcooked and considerable lack of sodium."

Delivery Service

Pros:

• "Ordered food for delivery (16 miles away) for the first time. Order arrived before estimated delivery time, still hot and delicious."
• "The driver was very nice and very polite."
• "I'm amazed they travelled 20 miles to deliver."
• "But after talking to what is probably the friendliest delivery driver I’ve ever spoken too and tasted the still piping hot dishes I can only compliment the food."
• "Always delicious, fresh and delivered hot."

Cons:

• "Nice food But not to be trusted ordered food then the delivery service come back when shop is closed they come back and steel things out your garden then deny it do not trust there driver they are thieves."
• "2nd time delivered to number 12 when im number 6 go figure wouldn’t order again delivery guys very incompetent 😡"
• "Items missing from order, contacted the restaurant and they said they would send us the missing items... Never showed up!"
• "Delivery time absolutely abysmal, as soon as you order it is delayed."
• "Food come very late and was stone cold."
• "Delivered 90 minutes after the scheduled time! Had to make repeated calls to the restaurant to have the food delivered."
• "Never received my order tried to call was told it was on its way they apologized said they were short staffed."

Customer Service

Pros:

• "Service was spot on as well."
• "Staff were helpful and polite when I rang to query."
• "The food is so good and service is very polite and friendly I would definitely recommend this place to friends and family throughly enjoyed my freshly made biriyani."
• "Fair play give you a free naan and salad and a big pot of tandoori sauce."
• "The food is gorgeous! We order regularly the fusion mixed grill, paneer sabzi, garlic rice and chilli cheese naan....all the dishes are absolutely delicious....well done guys keep up the good work 👍"

Cons:

• "This place is a joke, it’s on Uber, and tries to cover derby, if you can’t deliver on time, then don’t cover an area that you can’t cover."
• "Keeping being fobbed off by them on the phone, not impressed, definitely won't order again! AVOID!"
• "2 Hours for poor quality food. Argued and shouted on the phone. Lied to Deliveroo saying food was delivered when it hasn’t."
• "Given a 30 min wait time Extended by 20 mins Then another 10 Couldn’t cancel by this point Marked as delivered just as the times up."
• "Take my advice, don't bother. There were 3 items missed from our order and I contacted the restaurant immediately to raise this with them who promised to deliver the missed items that same night, only to never turn up."
• "Lovely food! But MY GOD!!! Their delivery time is an absolute joke!"
• "Never EVER have we been shouted at down the phone for asking what time our food would be delivered when placing the order."