Rikshaw Urban Indian Kitchen Reviews Summary

Food Quality

Pros:

• "Incredibly tasty my clients were delighted and according to the lady that ordered the food for me the service was exceptional too."
• "This is the best Indian street food I've had from a restaurant/takeaway."
• "Food tasted nice but was cold and nothing special at all."
• "Everything was a 10 out of 10 to say the least, the place was very clean as well."
• "The decor was chic and stylish, and I instantly felt at ease in the welcoming atmosphere."
• "The food here is among the best I've ever tasted (and I'm quite a hungry fella)."
• "The menu was diverse, and the flavors were authentic and delicious."

Cons:

• "Avoid this place at all costs! My husband and I had a terrible experience with their food, suffering from food poisoning."
• "Food took 1:45hrs to arrive, was cold and not pleasant once cold."
• "Ordered food from here many times they never disappoint. The service from the staff is really good especially a young man name saif."
• "Ordered masala fish and chips to collect, was able to collect on time. The food was TERRIBLE- nothing like advertised."
• "Ordered a mild chicken tikka masala and when it came it was so spicy it was almost inedible."
• "Ordered at 7.35pm last night and told 35min wait...called at 8.15pm and was told were next order, called again at 8.50pm and was told it was out for delivery. When it eventually turned up at 9.20pm half the dishes were cold so only ate the warm ones."
• "Ordered Kabab which came with salad(just undressed lettuce) bed with naan was totally dry. Rice with lamb curry was also not to the mark when comes to the cost."

Service and Delivery

Pros:

• "The service was also top-notch. The staff at Rickshaw were attentive, friendly, and knowledgeable about the menu."
• "Great service, food is delicious and clean. I liked the chicken biryanis, Portions of the food is generous."
• "Just ordered my usual vegan curries and sides from Rickshaw. The food is always full of flavour and you can tell the chef’s use top quality fresh ingredients when preparing the food."
• "Ordered from Rickshaw urban Indian kitchen tonight. The order arrived and one of the sauces had opened. I rang them up and the customer service was excellent, no questions and no problems they redelivered the order and very quickly."

Cons:

• "Over an hour late again, its pretty regular with these guys. So you wait all evening, have no contact or update from them, can't call them then it arrives at the end of your evening and its cold with things missing."
• "Delivery driver took 45 minutes to get from the restaurant to my flat. As I was baby sitting, I couldn't go and collect but I live on Mansfield Road, literally 2 minutes away in the car."
• "Hadn't been for a while but I remember it being much better. I ordered the Grilled Paneer Tikka for take out, which arrived promptly but inside the box there was only the marinated cheese cubes, no peppers or red onion as advertised."
• "(SCAMMERS!!) I placed an order on uber eats and the food never arrived. I was waiting outside in the cold and they didnt even answer my phone calls or anything."

Ambience and Cleanliness

Pros:

• "One thing that really stood out to me was the cleanliness of the restaurant. I have dined at many places before, but I have never been to a cleaner restaurant than Rickshaw."
• "Lovely to sit in- very modern and clean feel for a 'takeaway'. Was really impressed by the service and would definitely return for more delicious small plates- especially the paneer tikka which was a new discovery!"
• "Visiting today with friends, we had fantastic authentic dishes which were delightfully prepared and freshly cooked to order."

Cons:

• "We eat at this amazing restaurant today the two of us, amazing food and wonderful service. Everything was a 10 out of 10 to say the least, the place was very clean as well and we wished we could have visited earlier."
• "Ordered food from here many times they never disappoint. The service from the staff is really good especially a young man name saif."
• "We ordered for the first time this evening, and they missed an item off, they offered to replace it but could be an hour, so I asked for a refund."
• "Severely disappointed by all aspects of the service I've received. Firstly, the food was ordered at 7.45pm (we were given a delivery estimate of 8.25-8.45pm). By 9.30pm food still hadn't arrived, and the restaurant would not answer the phone."