Address: Mill St E, Savile Town, Dewsbury WF12 9AQ, United Kingdom
Phone: +441924430504
Rating: 3.4
based on 122 reviews.
Staff and Service
Pros:
"I came on a Saturday and was greeted by a lovely member of staff at the till, very welcoming."
"From walking in the door I experienced such amazing service!!!!"
"The staff are friendly and helpful and the place is spotless."
"Absolutely brilliant place. Staff were very welcoming and put me at ease as they knew exactly what they were doing regarding my kids’ safety."
"Amazing staff and was greeted politely on arrival."
"The staff were friendly and attentive and the food was delicious."
"staff are lovely n great with the kids, ideal for a party for yr kids."
Cons:
"The company posted publicly stating that fathers weren't welcome."
"Staff were very rude when it came to bringing food as they agreed over the phone however when we arrived for the party we were told we can't bring any food."
"They had one staff member manning everything which felt like cost saving was being prioritised over child safety."
"The owner mangers are appalling treat staff like slaves with Disgusting pay use young teenagers and treat them Disgusting."
"Shocking place the staff well certain staff have 0 manners."
"Rude staff waste of money and pathetic rules."
"The staff are still unprofessional and rude! They stand talking about customers and staring right at them whilst doing so."
Cleanliness and Maintenance
Pros:
"The place is spotless."
"place was exceptionally clean."
"The place was very clean."
"it's clean n tidy."
"The staff constantly trying to keep the place clean."
Cons:
"Most of the soft play is right at the back so you can't see your child while they're in there. It was also quite dirty with large clumps of dust amongst the netting walls."
"floors and chairs where dirty looked like it had never been cleaned, dirty toilets absolutely disgusting."
"The place is really scruffy and untidy. There's rubbish all over the place."
"The place is extremely messy and the playing area requires a thorough clean."
"It's dirty, tables, even chairs, toilets, whole place has a layer of grime, needs a deep clean."
"Everything is dirty and the equipment is poorly maintained, was actually concerned my children could be hurt!"
"The carpets looked like they hadn't been vacuumed in at least a week."
Facilities and Attractions
Pros:
"Nice little area for toddlers too, ideal for my 18 month old."
"Went with some friends and the kids had fun (we did too on the trampolines)."
"Trampoline area is large and gives the children a real good workout."
"Took my granddaughter n she loves it, plenty to do for all ages."
"Very large play area, with separate trampolines, football, cart and toddler areas."
"Absolutely fantastic play centre. It caters to all ages from 0-16."
"This place is massive and has plenty of things to keep the kids entertained."
Cons:
"children not always visible as lot of the playing area is behind the trampoline area."
"The toddler soft play area was a joke also. Ridiculously small and nothing there enjoyable."
"A lot of dangerous torn, ripped netting - I spotted about 15-20 within 10 minutes."
"Not safe for children especially around Go Kart area where kids have access to cables and sockets."
"Many unsafe areas in kids play areas this place should be shut down."
"Unsafe trampoline area and freezing cold. My 3 yr old ran into the trampoline area, which was left open and fell down a hole in the very first trampoline and got stuck."
"Trampoline, a narrow but tall climbing frame, go karts, and other rides all cost extra."