onlyairsoft Reviews Summary

Customer Service

Pros:

• "Fantastic service genuine advice and interest shown."
• "Great service and so helpful no matter what."
• "Customer service is second to none no request is too small or too big."
• "Staff are so friendly and willing to go the extra mile!"
• "The staff are welcoming, knowledgeable and very helpful."
• "Nicest staff you could hope to meet: friendly, knowledgeable, enthusiastic."
• "Very helpful staff, who aren't grabbing for sales."

Cons:

• "The reason I one starred this review is because their tech is a complete nightmare and quite frankly doesn't have a clue what he is talking about."
• "Each time I brought up refunding they avoided it."
• "So not only am I out over £100 I’m also now without the things I ordered mainly the battery charger I mostly needed for an airsoft event this weekend."
• "Items never arrived."
• "Be weary of delivery times. If you have a game coming up and you want a reliable service, look elsewhere because you might not get your items in time."
• "Its now been confirmed as lost by DHL..."
• "Now over a week and still no refund."

Product Selection

Pros:

• "The shop is always well stocked with over 100 rifles and over 100 pistols for you to choose from."
• "Massive range of weapons and equipment but shopping was bit awkward thanks to staff."
• "Great shop well stocked with plenty of guns and gear."
• "Always a great place to go if you love airsoft. Friendly staff willing to talk you through the rules and regulations regarding airsoft."
• "If looking for airsoft equipment! Would 100% recommend great selection of guns, modifications and gear."
• "And their range of guns and equipment is mind blowing!"
• "I've never seen an Airsoft store with such a huge selection!"

Cons:

• "I got sold a used/worn SSR A2 that was sold as new."
• "Gun box is fine but it was not as deep like I asked. Staff gave wrong measurements."
• "These magazines turned out to be pretty poor and after another trip into the store they told me they’re just stiff and will get looser."
• "Not so happy this time round as all the rifs where zip tied to the racks so unable to pick them up and get a feel and due to the shop being so busy was waiting 30 mins to be seen."
• "Gun arrived with some parts that had fell out (just a spring) through no fault of their own."
• "The grip would wobble back and forward and it would get horrible fps."
• "Absolutely shocking, I originally bought a diamond back dmr for 600 after this came scratched and broken."

Technical Expertise

Pros:

• "Phill is an excellent gun tech who has both a wealth of knowledge on Airsoft kit, and the patience to help players with both basic and complicated questions."
• "Adam and Parker - great guys. Knowledgeable and friendly, went above and beyond to correct an issue with one of my purchases."
• "Thank you to Phil the tech for sorting out my other pistol and getting that ready for me for my game day tomorrow."
• "Staff are able to answer any question with confidence and experience."
• "The team is incredibly knowledgeable and are always able to point me in the right direction."
• "I have found the staff to be immensely knowledgeable, and more than willing to research what they can't answer at the time of asking."
• "Adam was incredibly helpful, had a slight mishap with my gun whilst I was in-store and Adam took the time out of his day to assist."

Cons:

• "Avoid sending any tech work to this company, end up getting your gun back with more problems than when you send it to them."
• "Just total shame about the tech service."
• "The staff was very rude and sarcastic and told me they would not do anything today and told me that 280 fps was good for that gun."
• "The worker said that they knew nothing about the system so I asked to see the engineer at first he was on lunch when I explained I was happy to wait all of a sudden he had now gone home instead."
• "Returned my striker for a repair over a month ago I had only used it once I have not heard anything back from the store either stevenage or Norfolk to update me with what is going on pretty poor customer service."
• "Today I phoned them to find out that they had decided to cancel my order and not bother telling me."
• "I was told if I came in that day they would fix the gun, after a 2 hour drive I got there, the staff tested the gun and found it was shooting at 250 no where next to the 420 I should of been, the staff was very rude and sarcastic and told me they would not do anything today."

Delivery & Stock

Pros:

• "Just placed an order at gone midnight for a number of hard to find items over in the UK. Within 10mins I have managed to place my order and been eligible for free 24 hour delivery!"
• "When my order was completed next day morning DHL delivered my package."
• "It was fast delivery and item came packaged really well."
• "The guys here sorted it out asap and shipped a new one out to me immediately all the while having great customer service."