TOWER HILL GARAGE Reviews Summary

Customer Service

Pros:

• "Customer service was very good throughout the whole process."
• "Alan left us to it not like your normal car salesman who always tend to nag you a bit he was just great left us to it and any questions we had were promptly answered as he had a great deal of knowledge."
• "They gave me an excellent service throughout the process and their aftersales are great too."
• "The staff were friendly and helpful and we will most certainly buy from them again."
• "They actually answer their phone and the staff go out of their way to be helpful."
• "Very friendly and nice people to do business with."
• "Alan and Paul, the two people I dealt with, were friendly, professional and efficient without being pushy."

Cons:

• "I had to muddle along without a car for 2 months and be made to feel it was my fault they hadn’t checked out a car fully before putting it up for sale."
• "We did not have breakdown cover so paid £230 to be towed only two days after spending £9k cash on a new car."
• "Sadly having read a lot of the reviews properly now it seems I am not alone in my awful experience of a car that goes wrong days after purchase."
• "Some of the reviews about the Towerhill Garage being unwilling to give test drive so really true."
• "Not once did I receive a phone call, everything is done on email which is not helpful when you don’t spend your days looking at emails."
• "Tower Hill never sent off my paperwork to DVLA so I have had to request the log book myself."
• "Unbelievably poor customer service from the young gentleman today."

Quality of Cars

Pros:

• "The car comes with a 3 month warranty and the small issue I had with the aircon (these things happen on used cars) Tower Hill had sorted quickly and with absolutely no quibbles."
• "Found my perfect first car. Runs like a dream."
• "The car performs really well and I am still learning of yet more bells-and-whistles with regard the additional technology."
• "The car had been prepped brilliantly - looked as good as new."
• "The car is now driving like a new car (everything was covered by their warranty with no issue)."
• "The car itself is fantastic and we are delighted."
• "The car was clean, drove well and the bodywork was in immaculate condition."

Cons:

• "This car has been a total headache from day one. I hate it, I hate driving it and just over all annoyed and feeling like I've been left with a huge financial liability on my hands."
• "Tower Hill garage sold me a car with lots of existing issues."
• "The issue comes back, as well as squeaky brakes which I ask for THG to look at."
• "I've been complaining about the noise of the car and they kept telling that it was nothing to worry about until I took the car to another garage for a 2nd opinion which confirmed my concerns about it."
• "Two days after purchasing this vehicle it broke down."
• "However, with 2 weeks I was experiencing a rough idle and occasional misfire."
• "I purchased a car that was lit up like a disco less than a week after purchase!"

Staff and Service

Pros:

• "Thank you to Alan, Paul and Nigel."
• "Alan Samuel. My car is first class."
• "Absolutely amazing service. Paul was very helpful."
• "Paul and Alan were amazing, laid back, funny and made the whole experience relaxing."
• "Alan's helpful manner and patience in answering all our questions and concerns."
• "Alan and found him to be friendly and helpful without a hint of sleazy second hand car salesman about him."
• "Alan and his team were professional, polite and extremely helpful."

Cons:

• "Alan didn't seem to know much about the car I was interested in, wiggle room on price etc."
• "This place is still haunting me a year later 😑"
• "I was forced to go through my finance company to get the purchase voided."
• "I am now going to contact the finance ombudsman service."
• "I had it towed home as I was worried about my one month old in the heat after waiting an hour for the tow."
• "I wouldn’t not recommend THG, I would however say, make sure you have someone with you to fully check over a car you wish to purchase and don’t always take a sales word as gospel. Just be very cautious."
• "Not sure I'd use Tower Hill again to be honest, but I'm happy with the car I bought... so far."