"Look past the dilapidated exterior as the inside is fantastic!"
"Really well kept, good prices for party packages. Lanes were well looked after."
"The games area was clean and managed well."
"Any fans of the original Charrington Bowl should be happy!"
"The AMF freefall pinsetters are great. They are fun and speedy."
"Lanes are well kept and there's a good selection of drinks too."
"Since the refurbishment, the area is a lot cleaner and professional, as well as welcoming."
Cons:
"The whole building, inside and out, looks dated and a bit run down."
"However the ticket machine wasn’t working properly, had to wait half hour for them to sort it out."
"The place is like a sauna, they have air con, but they do not use it when needed."
"Most alleys have damaged floors by the foul line which causes you ball to go off to the side."
"The place felt grotty and dirty."
"Lanes are getting tired now, we suffered constant breakdowns and had to reset which eats into your prepaid times."
"The flooring looks somewhat tired."
Customer Service
Pros:
"Staff were very helpful, food was good and lane's were easy to set up."
"The young man who brought drinks to bay was kind and amiable."
"Staff were friendly and really helpful when our rack machine was working very slowly."
"The staff are very friendly we would like to single out Molly who has made us so welcome we have been here every night for the past 11 days."
"Staff over here are always helpful."
"The staff are friendly and approachable, and ready to help with any request you may have."
"All staff engaged with were very helpful and the experience was great fun."
Cons:
"Terrible customers service the website is misleading on purpose. if you have a problem they wont help and take your money!!"
"The staff were not helpful at all with anything."
"Staff were OK but not very friendly and couldn't really be bothered."
"Some of the staff need some people skills too, slow at responding and rude."
"Very busy and chaotic, couldn't quite hear the lady behind the reception desk as the music played."
"Service is a bit chaotic."
"It was an unmitigated disaster from entry to exit."
Parking and Accessibility
Pros:
"Plenty of free parking on site or you can get various buses that stop right outside."
"Free car park."
"This place also has a big parking place you can park your car for free in."
"It's parking entrance is slightly tricky but plenty of space available for customers."
"They have sufficient parking for car drivers but it's also 2 minutes walk from tolworth Station."
Cons:
"However the car park is a joke with poor lighting, tiny spaces, columns everywhere."
"Parking is the only real issue I’d call out here - the bays are all narrow and at busy times you may have to circle a couple of times before you get a slot."
"Charged us for overstaying 26 minutes with a pretty fine of £100."
"UPDATE: got a £100 fine two weeks later for parking at the centre."
Food and Beverage
Pros:
"Nice bowling facilities serving affordable bar (basket) food and alcohol."
"The price of the bowling is pretty on par with other places but the food was very cheap."
"The food was good and still hot, and the staff were very attentive to anything we needed."
"Was impressed with the food even though it was essentially burger and chips, but it was good."
"Food was amazing, tasty and well presented."
"Food is okay, don't expect anything sophisticated but it's nice for snacking."
"Really impressed with this place, the food was very cheap but actually not bad at all, kids enjoyed their meals."
Cons:
"The food on the other hand, don't even bother. Over 40 minute wait for some dry, cold and tasteless food."
"Slow food service, cold when served and red cabbage slop (they call it slaw) that defies description."
"I ordered a burger from there and it took 45 minutes to arrive and when it came, the burger looked rushed and the patty was dry."
"The food was non existant, waited 40 mins for a burger and chips, very very disappointing."
"The food however was horrific! It is cheap so we weren’t expecting Michelin starred but I would go so far as the burgers were inedible."
"Terrible bowling experience and our food was terrible and dry."
"Most of your food on the menu wasn’t available and what was available tasted off."
Value for Money
Pros:
"It's Ok. As a bowling alley it's fine, and not hugely pricey."
"Pricing is reasonable."
"It worked out to be pretty expensive..... discounts for bigger groups would be appreciated."
"Price are reasonable as expected same anywhere."
"Fun family day out especially with the Sunday deal of unlimited games. Great prices."
"Good selection at the bar and reasonably priced."
"Great entertainment for people of all ages."
Cons:
"Increased prices for a decrease in service these days!"
"It's ok, but, the chance gaming machines (like the claw prize game) it's just a rip off."
"Prices a little more expensive than my local bowling but not much."
"For the thirty mins maximum to play a game it's expensive and then the added cost of drinks and arcade games."
"Go elsewhere. The place has always been pretty average but one experience pushed me to actually make a review in the hope that changes will be made. Firstly it was LUDICROUSLY expensive."
"Found the price for 4 people to be quite steep for what it is."