Tenpin Dudley Reviews Summary

Customer Service

Pros:

• "We absolutely loved tenpin we was served by Joe and Kirsty two very lovely people me and my friends was very nervous and never played bowling on our own before and they was kind enough to direct us and guide us on how to bowl and how much it would be."
• "Had a lovely day out with my friends on Friday. The staff was amazing and smilingly and shoutout to Darcelle for helping us out and making sure we had a good time she was very attentive and made sure our area was always clean we can tell she really enjoys her job!"
• "The staff replaced it and were so friendly and accommodating."
• "Staff were friendly and helpful would definitely recommend and we would go back."
• "Lady on the counter was very friendly and accommodating even though under pressure as it was busy."
• "The staff are super helpful and friendly and gave my nephew another whoopee cushion after the one he had popped when my brother sat on it."
• "Staff were friendly and worked hard to make sure everyone was looked after."

Cons:

• "Staff attitudes seemed to be less than helpful."
• "Well what can I say apart from this place is an absolute shambles .... Manager lacks in customers services don’t think she could manage to get herself home let alone run the shop floor she is rude and disrespectful."
• "Very rude manager / supervisor this morning (24 June 2023). Treated my 11 year old son like a second class citizen."
• "1 host was a bit rude and we weren't allowed to finish our game as it went funny and staff said wasn't going to sort it out as the party should of finished."
• "The young lady who served us was downright rude... when we complained about the lane not working properly she shrugged and said 'not my problem'."
• "Staff wasn't helpful, asked for some salt got a look that could kill took him 10 min to bring it."
• "The staff was very rude and racist."

Facilities and Cleanliness

Pros:

• "Really good day out, the kids had a fantastic time inside this establishment the bowling alley was so entertaining a ample lighting around the seating area."
• "The refurbished softplay is clean but the old one had MUCH more play area/equipment for the younger ones."
• "Tenpin is a very nice place to go to play some bowling, the ally's are all quite clean and there are plenty of other activities to do like the arcade machines or pool tables."
• "The scoreboards and consoles look brand new and are easier to use them some of the other alleys in the area."
• "The lanes were clean and tidy and the whole facility was lovely."
• "Very clean 😁 Lovely place to have fun toilets clean & in order."
• "Toilets are clean and inspected every 10 mins or if something is reported by customers."

Cons:

• "The mens toilets. They're always minging."
• "It was not a nice place to go to, too loud music and people wise, way too crowded especially due to covid the staff was rude."
• "Very noisy, seemed to have rammed as much stuff in there as they can to make as much money as they can."
• "The seating area is very cramped and the pool tables are very close to it."
• "The place is so cramped after the referb."
• "The lane that was assigned to us was dirty and had old cups and other rubbish."
• "Toilets were poorly kept, with toilet roll all over the floors and not much actually available to use."

Value for Money

Pros:

• "Really fun experience, were extremely flexible after our bus was delayed, me and my girlfriend had a burger and a game of bowling for £5 each which was a bargain."
• "We went on Tuesday evening so had the half price bowling."
• "They also have an excellent temporary deal where you can have 2 games and a meal in-between for just £10 per person."
• "Value for money wise for a child's party from say aged 4 to 12 or even older you can't go wrong."
• "It was fantastic! £5 for a round of bowling and a burger was a great deal!"
• "They have 50%Tuesdays and children's parties for £12.50 a head."
• "Took my daughters bowling whilst the Summer £5 deal was on and it was a great hit."

Cons:

• "Not impressed with paying £5.50 for two small cups of warm coffee."
• "A cash machine that charges £1.85 SERIOUSLY???"
• "It was not a nice place to go to, too loud music and people wise, way too crowded especially due to covid the staff was rude."
• "Very very dirty, arcade games need a good clean, minimal efforts of social distance measures."
• "I think certain things are overpriced."
• "Food and drink is overpriced."
• "Always a good atmosphere here but the price to bowl is a little steep for a game that lasts for approx 20 minutes."

Entertainment and Activities

Pros:

• "Great atmosphere. The kids loved playing bowling."
• "Thanks for a great experience, definitely recommend!!"
• "Brilliant fun, definite place for families, a couple, a group of friends etc, absolutely brilliant."
• "Great place overall with clean premises, helpful staff and decent-ish prices."
• "The kids loved the flashing lights and the music playing and the bowling was good fun."
• "Great place for some family fun, even if you don't play bowling there is plenty of other games to play."
• "Bowling without a hitch fun had by all."

Cons:

• "The place definitely isn't as good as it used to be as most if not all of the amazing arcade machines they used to have are now gone."
• "It was basically a youth club."
• "Game machines don't seem to be checked or maintained often enough."
• "The kids soft play is not actually open."
• "Arcade machines were mostly 'prize style' or shooters rather than games, missed Mario Kart."
• "Lots of yobs, punch machines not really nice for kids to be around next to a soft play area, little ones were very scared."
• "The arcade area is the worse with young children running around each machine hard to keep them in sight when it’s busy, people playing snooker right next to machines is ridiculous."