Address: 5-6, Old Eldon Square, Newcastle upon Tyne NE1 7JG, United Kingdom
Phone: +441912313089
Rating: 4.8
based on 129 reviews.
Customer Service
Pros:
"Christy explained everything perfectly and did such a good job of my piercing."
"Nici who did mine and my partners piercing was amazing, funny and professional and it felt like we had known her for years."
"Everyone was so friendly, professional and knowledgeable."
"The lovely Christy pierced my nostril today (8th July 22) she is both very calming and thorough with her job in which she made me feel so comfortable."
"Really friendly and knowledgeable staff."
"The staff were so knowledgeable and friendly and I really appreciated their expert advice on what would work for me."
"Absolutely recommend this place. The staff were amazing and so knowledgeable."
Cons:
"Rang to book an appointment got one then got a text the same day saying it had been cancelled due to the person doing it having a shoulder injury."
"Just wanted to buy some studs for my partners birthday knew what I wanted and was told to come back with them otherwise they couldn’t help me, so went else where."
"I called yesterday to see about a nose piercing. I was advised I should make an appointment. I tried to do so and was told I couldn’t make one over the phone."
"I needed something doing with a current piercing that was going to take a couple of minutes to sort out. But, no if I was seen to, it would delay those already waiting for those couple of minutes and they were 'full' for the rest of the day."
Hygiene and Professionalism
Pros:
"The place is spotless clean you can tell they take hygiene seriously."
"Very thorough with hygiene procedures."
"Place was super professional and clean."
"The whole studio, including the waiting area, was immaculate!"
"Extremely professional in terms of health & safety, hygiene procedure etc."
"They are extremely hygienic."
"Extremely clean premises."
Cons:
"However my tragus which I also had changed I felt was too small, I was advised it shouldn’t have room to move, only problem is that ear is now really sore and can’t get it out to put my old back in."
Value and Pricing
Pros:
"Please be aware - they aren't cheap, but cheap most often isn't good and you really do want good when it comes to piercings."
"It may be the priciest piercing place, but it is SO worth it, best piercing experience I have had."
"I highly recommend going here if you want your money's worth."
Cons:
"Would have been better to have the price of earrings on display as I nearly fell over when I had to hand over £167 for 2 piercings, 1 pair of earrings and one additional earring."
"Only thing I would suggest is to have the prices of ear rings either on the website (per set or individual) so people have a better idea of pricing."
Aftercare and Support
Pros:
"Also got given aftercare for free because of a short wait."
"They offer loads of information on aftercare and are willing to answer the millions of questions you might ask."
"All the staff were very informative and friendly and they ask you to come back for a 3 month check up which I haven't been offered at other places."
"Very good aftercare advice and you know you can go back if you need advice or help."
"Great care instructions, and a great range of beautiful jewellery."
"Helped me to feel relaxed and at ease even whilst being pierced and gave me lots of aftercare advice and answered all my questions."
"I’ve had piercings before that haven't healed well and now I know why after being so properly informed of aftercare from the team at blue lotus."
Cons:
"My piercing got undone and when I told them, I had to pay for a new one."