Glassworks Reviews Summary

Customer Service

Pros:

• "The staff too are welcoming and helpful."
• "Some lovely staff who are happy to help even when they seem over worked."
• "Staff are always friendly, polite and attentive, nothing is too much trouble."
• "The bar staff were very helpful and efficient even offering to assist with bringing drinks to the table."
• "Rachel and Ellie went out there way to find my daughters frozen book which she left a week ago and they found it which made her ridiculously happy."
• "Excellent service attentive staff and served quickly and efficiently as we needed to be out on time."
• "Service from waiter and waitress was impressive along with their customer service skills."

Cons:

• "The organisation needs to look closer at training their staff in good customer service."
• "Where is management in all this? Or do we just wait for another refurb and re launch?"
• "Won't bother with the place again."
• "Service at the bar was painfully slow."
• "Ordered onion rings was brought out 3 when it say 8 on the menu so had to go to the manager again as the bar staff aren't helpful at all."
• "Shocking customer service the young girl behind played on her phone for 2 hours."
• "The lady who is evidently running the show has concern for nothing other than her clipboard of 'reserved' names."

Food Quality

Pros:

• "But the peas and sausage were good."
• "Food was incredible (apart from the reheated pudding) garlic pizza bread was out of this world."
• "It's a great family pub. Interactive TVs in the booths to keep kids occupied while eating and both an indoor and outdoor play area."
• "The food is very tasty! I recommend trying the buffet nights - curry night is my favourite!"
• "Food can be a bit hit and miss at times but very cheap so there's a pay off."
• "Great staff, nice food."
• "The food came out and was absolutely fabulous as usual."

Cons:

• "Food was OK, but disappointed with latest menu offerings."
• "All in all for over £100 this was so disappointing and wouldn't go back if this is the standard of food."
• "Sadly not the greatest experience. Children's outdoor area had people smoking in it."
• "Potato skins were just halved jacket potatoes with filling, no sour cream as stated."
• "Food was brutal 😩 sent it back twice."
• "Food was not good this is second time now will not be going back steak was raw n burnt on outside never experience this kind of steak before just tasted of burnt raw steak bad."
• "Food was so bland, and very little of it."

Atmosphere & Cleanliness

Pros:

• "Large roomy pub.Good food well kept beer.Its main attraction for us is it caters for children.From it's child menu to booths with telly and an outside play area.Relaxed and pleasant atmosphere.Highly recommended."
• "Very clean, tidy and a nice family freindly place."
• "Nice homely atmosphere for such a big restaurant!"
• "Lovely pub restaurant, cosy and warm, just right for a cold winters day."
• "Nice surroundings polite staff."
• "The atmosphere was warm and inviting, with everyone having a good time."
• "Made to feel very welcome, nice to have a lovely friendly pub in the area."

Cons:

• "The menus were streaked in grease deposits plus table was wiped but still sticky and smeary."
• "Grubby, indiffident staff expensive as most of food obviously came out of the freezer.Desserts came in cereal bowls, chips hard, not an enjoyable experience at all, will not be visiting the Glassworks again."
• "The table and menus were sticky but other than that all ok."
• "While busy dirty plates and glasses all over tables, especially outside."
• "Very dirty, glasses dirty, bar man had to go through loads of glasses to find a clean one, empty tables left with dirty dishes on for ages."
• "No atmosphere now and seems no one gives a damn."
• "Everywhere we went to find a table there were dirty tables in every section."

Value for Money

Pros:

• "For 11 of us having 2 courses including drinks it was less than £100 so bargain really."
• "Really enjoyed our food here, the food was delicious."
• "Huge, varied choice on the menu, prices are very reasonable."
• "Good food at a fair price."
• "The food was very tasty and great value for money."
• "Food fine. Cost reasonable especially with using the restricted lunch menu."
• "Food was quick to be served and prices are reasonable."

Cons:

• "Unfortunately, our drinks seemed rather overpriced."
• "It is badly run, understaffed?? and very unwelcoming..."
• "Is quite pricey for pub food and can sometimes be quite slow but food is nice."
• "The beef burgers were OK at best and definitely not worth what you charge."
• "Only downside is the rather steep drinks prices."
• "However the same cannot be said for the festive meal served on Sunday last. The price was inflated and the quantity reduced."
• "Food itself was better than a 'spoons but nothing exceptional."