Roebuck Reviews Summary

Staff Service

Pros:

• "The staff were so pleasant, friendly yet professional."
• "Staff couldn't have been more helpful."
• "The manager made her day with the special sparklers in her dessert and sings a mean Happy Birthday!"
• "The waitress was very good and polite."
• "Staff very friendly, service great."
• "Waitress very helpful and cheerful."
• "The staff, namely Rochelle and the manager, are very friendly and go out of their way to make you feel welcome."

Cons:

• "A certain lady could certainly do with a bit of re-training in customer service perhaps."
• "Staff let it down a lot. No smiles, clothes ragga."
• "The staff are pleasant and friendly but really seemed like they weren't particularly interested in the customers."
• "Waited 30mins just for drinks to arrive whilst they were standing at the bar chatting!!!!"
• "Ny daughter asked where the toilet is to a barman before we ordered and she was told there for the customers only after that we left bad atmosphere and members of staff 1 Star is lowest I would give a 0."
• "Service slow and no real knowledge of allergens from the bar staff who take the orders."
• "Staff too busy clock watching than making sure we had a good meal."

Food Quality

Pros:

• "Overall the food tasted ok but I ended up getting a McDonald's on the way home as there just wasn't enough of it for the price."
• "The food was beautiful and my daughter absolutely loved the roast dinner, my steak was perfectly cooked!"
• "The main courses were hot, really tasty, very filling."
• "Enjoyed a delicious meal with my daughter at The Roebuck on Sunday evening - the Ham Hock was excellent!"
• "Absolutely beautiful meal, great value."
• "The food was excellent."
• "Food was unbelievable and so delicious."

Cons:

• "We were waiting 45 minutes for our dinner to be told things we had ordered has run out."
• "The main problem was the meat, my husband had a mixed grill, the steak, gammon and chop were uneatable."
• "Some of the food was fine but two dishes were dry and seemed to have been kept warm for a long time."
• "Food a bit of a let down. Tired looking vegetables and not freshly cooked."
• "A Chicken specialist pub that had no chicken."
• "Food was over cooked and pretty bland."
• "The food was bad. The Sunday dinner was tasteless."

Ambience & Cleanliness

Pros:

• "Love the surroundings as well."
• "Clean, smartly furnished pub/restaurant with delicious food."
• "The ambience was very pleasant and the room lovely and warm."
• "Roebuck looked very welcoming from the outside and just as welcoming on the inside."
• "Really nice clean pub."
• "Absolutely beautiful pub. Wonderful furniture. Friendly staff. Very professionally run."
• "Beautifully decorated and the food is outstanding."

Cons:

• "Pretty average. Nice place but slow service."
• "Really poor cold food at high prices."
• "Not the first or second time we have been turned away - what a shame .. as this is the last time we will try … lazy attitude to customer service - our money is obviously not good enough."
• "It was a bitterly cold day & the Roebuck was extremely cold, which contributed to a less than 5star rating."
• "It's personal point but I dislike the wooden boards used for serving the kebabs, not hygienic."
• "There was 2 children constantly running around past us numerous times outside and banging doors and bringing cold in."
• "We were seated and the lighting was very bright, no ambiance."

Service Efficiency

Pros:

• "We made a short notice booking for 8 people. Table was ready and the staff were accommodating to us all arriving at different times."
• "Great service, friendly staff."
• "Service was quick, everyone was friendly."
• "Online booking very easy."
• "Service was spot on and the atmosphere brilliant."
• "Fantastic staff who are so friendly and attentive."
• "The staff are always super friendly and we are always well looked after, there’s always a great atmosphere."

Cons:

• "We then had to ask for the table to be cleared and then wait again for our mains."
• "It took 40 mins for someone to come and take our order and 45 mins approx before food arrive for the 1 course we had ordered!"
• "No menus were given to us until the waitress came to take our menu choices and realised we hadn't been given a menu."
• "The only downside was the speed of service, both having orders taken and then orders arriving was noticeably slow."
• "Sadly the visit was let by the service, despite having children with us it was left to us to ask for the children's menu."
• "By 8pm I ask to speak to the manager who then tells me they are just starting my order 1½ hours after taking it."
• "However during our visit this evening.. we had great pleasure watching the barmaid picking a spot on her face. Then serve customers without washing her hands."