Edinburgh Dental Reviews Summary

Professionalism and Expertise

Pros:

• "Farhan is very professional and confident. You get the feeling that he knows what he is doing so you can totally trust him."
• "The procedure was carried out professionally and without pain."
• "Professional, courteous, exceptional care, diligence and attention to detail."
• "I was thoroughly impressed with the care and professionalism I received."
• "Professional and personal care throughout, everything explained at every stage and such efficiency."
• "Very informative and professional and friendly."
• "The whole process was meticulously managed and Dr Ahmed was very friendly, professional and efficient."

Cons:

• "Honestly, I could not get over the condescending tone that was directed at me."
• "I'm afraid I was also not impressed with the dentist's not so gentle approach."
• "But the way she spoke to me sounded condescending (with no eye contact), especially when I was a private patient and not an NHS patient."
• "They talked over me and did not take into account my dental phobia, the dentist simply did not listen to me."
• "Did not feel like my concerns were heard and instead they delayed the treatment I desperately need."

Patient Care and Comfort

Pros:

• "Had implant done with no issues and felt very well looked after, highly recommend."
• "I was given an aftercare package containing all the medication and supplies that I may need, alongside an aftercare plan."
• "The staff were very welcoming and made me feel at home."
• "Excellent patient care before and after treatment."
• "She and her assistant treated me so well and explained everything so thoroughly that I immediately knew I was in good hands."
• "The dentist and hygienist were all really friendly and helpful."
• "So calming and reassuring."

Cons:

• "I had a nightmarish experience at this practice."
• "However, it was a terribly long time to wait, with several painful sessions."
• "I felt they lacked a listening ear for their patients and instead are driving their team to chase the money over important client care."
• "Many times, I endured careless manipulation of my lips which later caused sores."

Cost and Transparency

Pros:

• "Very competitively priced."
• "Super affordable and would recommend to all my friends and family."
• "The cost of the extraction was also very reasonable."
• "they gave me an nhs price of £33 however on the day the dentist was fantastic and she only took 2 mins to numb my mouth and pull the tooth so they refunded me and it only cost £13 total."

Cons:

• "They weren’t able to tell me the cost of this prior to making the appointment (I was told over the phone there probably shouldn’t be a charge for this)."
• "This is the only thing that would put me off using them again; more transparency over prices is definitely needed."
• "The appointment took about 2 minutes and I was charged £35 for it, which seems quite a lot."
• "More transparency over prices is definitely needed."

Outcome and Recovery

Pros:

• "LIFE CHANGING! Had my last treatment appointment with Aran Maxwell-Cox today for a front teeth bridge replacement."
• "There was zero pain during the minor operation."
• "The finished result is excellent, really helps my self confidence."
• "The recovery was smooth and quick."
• "Day after the procedure I am experiencing minimal pain and swelling and am confident they will be at hand should I require any post procedure care."
• "The operation itself was painless and I was again put at ease before and during the procedure."
• "The procedure was very quick and painless and I am so pleased to have had it done at Edinburgh Dental."

Cons:

• "I've made a complaint and I would not recommend this dentist at all. Be wary!"
• "It would have been nice to know, beforehand, the amount of pain and distress that was possible... and in particular the length of recovery."
• "A couple of weeks later, my stitches had still not dissolved (I was told this should take a week) so I phoned the practice and was asked to make a follow-up appointment."