Wearside Audi Reviews Summary

Customer Service

Pros:

• "James was so helpful and couldn’t do enough to answer her many questions."
• "James is a credit to this business. Right from the get go, he listened to everything we said."
• "The Audi Wearside team are great listeners. We told Hughie what we wanted and he never strayed from our list."
• "Salesman Adam listened to what I needed and was in no way pushy."
• "The service team members are polite, friendly, helpful, nothing being too much trouble."
• "Very Friendly service we were looked after by Dylan primarily and later assisted by Becky both are a credit to Audi."
• "Hughie was unbelievable and nothing was too much trouble."
• "Martin Blight was a fantastic salesman, I received a great quote for my old car."

Cons:

• "The most dodgiest, criminal division of audi I've EVER come across."
• "It’s a bit of a difficult one to review as the Staff have a nice approachable attitude but communication has been so lacking."
• "A good service generally, but let down by a lack of trust / incorrect assessment over a very minor and genuine warranty claim."
• "I booked my A1 in here for some warranty work, and the booking process was relatively smooth - likely because it was carried out by a different dealership."
• "Service was good, but shockingly many people in the sales and service reception area not wearing masks."
• "I place no blame on Audi. But I am classed as a high risk and I had to get a taxi from and to the garage."
• "Very keen to try to push for pcp on a used vehicle. Not much in the way of enticing a sale."
• "I booked my A1 in here for some warranty work, and the booking process was relatively smooth - likely because it was carried out by a different dealership."

Vehicle Quality and Selection

Pros:

• "It was a 17 plate but looked like new."
• "We looked at the options together and bought the car we wanted for the budget we had stated."
• "The dealership gave me a better finance deal than my previous chosen dealership, reducing my costs."
• "An excellent dealership & one we wouldn’t hesitate using again."
• "For example, even though I was buying a second-hand car I was treated as though I was buying a brand new car."
• "Fantastic dealership. Both my wife and I felt very well looked after and the communication/updates were excellent."
• "Great service from Lewis Cummings, travelled an hour for my new car without seeing it previously and it was presented to me looking immaculate in the showroom along with a bottle of wine!"
• "We recently bought a Q5 with the help of Melissa Fenwick. She was very helpful throughout, keeping us informed throughout the whole buying process."

Cons:

• "Had a great experience buying our Audi from here. Sales exec Lewis gave a lot of time and attention over the phone and in person when visiting to see the car. The dealership was very calm, relaxing environment. Not pushy at all and very helpful with all questions re: the car."
• "Also, Wearside Audi made me a promise in January of this year. I forgot about it, you didn’t. Absolutely outstanding service from the whole team. Just amazing."
• "Thank you to the whole team at Wearside Audi for the EXCEPTIONAL service I received again at your centre."
• "Best Audi dealership in the north east by far. Brilliant friendly staff the mechanics know their cars."
• "Yet again Wearside Audi, thank you. Just a joy to deal with your dealership. And Francesca you’ll always have a special corner of our hearts. Thanks 👍"
• "Thank you to the whole team at Wearside Audi for the EXCEPTIONAL service I received again at your centre."
• "Bought Audi S3, Melissa really made sure car was perfect and gave top drawer service, managers speak with me a few times very pleasant and very happy with my purchase at wearside Audi will be back once deal is over for another."
• "Excellent customer service. Kept up to date regarding new A1 from ordering, being built and completed. Delivery was on time and nothing was an issue. Sarah Tait was excellent went above and beyond to make sure it was smooth process. Thank you."