Address: 3 Knights Hill, Norwood, London, SE27 0HS, United Kingdom
Phone: +442087660351
Rating: 4.3
based on 114 reviews.
Service
Pros:
"Staff very friendly and efficient."
"Staff were very friendly and informative."
"Super friendly staff, helpful and very pleasant."
"The bar staff were excellent, friendly, with a superb humour, and wonderful hospitality."
"Staff were all super friendly and greeter and served us really quickly!"
"Friendly and helpful staff. We'll definitely go again."
"The bar staff is friendly and helpful - always up for a banter chat."
Cons:
"Customers making a genuine complaint can be made to feel pretty awkward, reservations made well in advance seem frequently to disappear or be double booked."
"This place has horrible service. If you are a tourist do not go here. Staff is not friendly and a little racist if I say so myself."
"Extremely slow to get served with only 1 member of staff on the bar serving and taking orders."
"Shocking service - you'd think ordering at the bar would take the hassle of being polite away from the staff, but these guys managed to find a way to ensure I was ignored not once, not twice, BUT THREE times when trying to order New Years brunch."
"Unfortunately, its pretty overpriced and you need to be very careful what you order if you don't want to be disappointed."
"Very dissapointed today, behavior of the waitress didn’t meet any criteria of working in hospitality sector at all!"
"I was deeply disappointed with the customer service that I received today."
Food Quality
Pros:
"Thank you for amazing fish & chips! The classic I was craving to get thought the lockdown!"
"Never had a bad meal here either - their lunchtime sarnies are great."
"Food was tasty and served in a reasonable amount of time, and was fairly priced."
"All of it was incredible. Food was really well prepared and tasty."
"Their menu has a big variety of food and it was really tasty."
"The garden out the back is lovely (has heaters) and the food was great."
"Great food, great ale - from the international to the local micro-brewery, friendly staff, music nights, quizzes."
Cons:
"Definitely not what I expected for the £18 a main!! Very disappointing and ironically not so great The Great North Wood."
"The food was mediocre at best and fizzy drinks flat."
"Waited about 45mins for a tough burger, fish & chips greasy & soggy."
"The meat was very chewy. The food only just lukewarm. The Yorkshire pudding cold."
"The roasts were just abysmal! Gravy was thin watery and cold, the vegetables were cold, parsnips were uncooked and cold, shop bought roast potatoes, not roasted but microwaved and cold, the Yorkshire pudding was cold, the plates ware cold too."
"The burger was frozen meat (I checked with the staff and they told me it was)."
"The food has really gone downhill. I used to come here a lot and the food was great especially the Sunday Roast and the burgers."
"It is conveniently located, only 2 min walk from the train station."
"Visited for the first time, and was surprised how nice the venue was, clean, modern."
"A unique pub with an uncomplicated menu to suit a multitude of tastes.. Both the indoor and outdoor areas are pleasant places to be.. Pet friendly with a great selection of delicious beverages to quench any thirst.. Highly recommended if you are in the area.."
"Nice pub right next to West Norwood station. Looks somewhat dark from the windows outside but is in fact light and pleasant inside."
"Has the perfect relaxed vibe as soon as you walk through the door."
"Great pub with amazing atmosphere, lovely staff and great drinks selection."
Cons:
"The focus seemed to be the football."
"What kind of place and people are this? Unspeakable!!!!! People who can't afford to live in Clapham. Say no more...... AWFUL"
"Hardly a bright personality and quiet rude and blunt in a time where pubs should be vibrant and welcoming."
"Crying out for competition, its the only half decent place to go in the area and most times we leave disappointed."
"Could be a really lovely local south London pub but some of the locals just want to booze and stay all day, every day. Which takes away the appeal of what could be a quality place."
"Looks somewhat dark from the windows outside."
"Entered aid establishment this evening. Unfriendly, pretentious and asked a small jack Russell to leave the wooden seat she was sitting on because 'babies sit there'!"
Value for Money
Pros:
"Great pub that does some really good, reasonably priced food (~£10 dinner)."
"If you are looking for a wedding party or events space this is a really great value."
"Fish and chips were good. Glutenfree veggie burger had a tangy ketchup and was served in a glutenfree bun."
"Good burgers, friendly staff had Guinness cider and cocktails all of which were good."
"Decent pie, good portion size on sweet potato fries and nice beer selection."
"A great variety of food and drink with a touch of charm."
"Between us we had the vegan platter, the vegetarian quesadillas and the halloumi fries. All delicious!"
Cons:
"Unfortunately, its pretty overpriced and you need to be very careful what you order if you don't want to be disappointed."
"The prices too high for the amount of portions, the food is ok but I don't think is worth that much."
"£16 for a roast dinner?! We are in West Norwood not West Hampstead dears."
"The prices too high for the amount of portions, the food is ok but I don't think is worth that much, I had the beef burger online with the chips and I pay almost 30£ with delivery as well, too much for a burger with chips."
"This place used to do the best burgers and great food in general. The menu seems to have changed and the quality has gone badly downhill while the prices went up."
"Food could have been better but was alright for a gastropub."
"A gastro pub, glad it's in West Norwood. Nice decor. TV for rugby and tennis. Restaurant on 1st floor. Rear garden with heater, TV and summer barbeque. Friendly staff but a bit slow service sometimes.. Food could be better."