Waggon & Horses, Greene King Pub & Carvery Reviews Summary

Staff and Service

Pros:

• "The staff were amazing. They were cheery, polite couldn't do enough for you in particular Lizzie the barmaid and Matt the waiter."
• "All the staff are really warm and welcoming."
• "Staff are all amazing and friendly, all round fantastic local pub."
• "Service from Chris was amazing couldn't help enough and all the staff seemed happy in their work and were all fantastic."
• "Great service from manager Kelly and the rest of the team."
• "The staff are super friendly."
• "The staff are really friendly and check that all is well when they pass your table."

Cons:

• "The carvery server keeps disappearing!"
• "Final order of dessert took half an hour to arrive."
• "We were completely ignored once we sat down."
• "The staff seemed uninterested in serving us and basically left us to it."
• "The service from the staff was absolutely shocking, you girls stood around on their phones when there was plates on tables to be cleared."
• "The staff was very poorly dressed and didn’t show any sign of professionalism."
• "Terrible service in here today. Table booked for 8 people, when we arrived were told to find a table ourselves if any were available."

Food Quality

Pros:

• "The chips were cooked to perfection and order piping hot and the portion sizes were plentiful."
• "Both beef and gammon were yummy."
• "Saving graces were that the meat was tasty and the roast potatoes surprisingly ok."
• "The food was value for money & tasty."
• "The food was amazing. Best carvery I've ever had and all the food had so many flavours."
• "The food excellent and plenty to choose from."
• "Quality of food for carvery was excellent and I would recommend."

Cons:

• "The food was fine although the veg was running low and they had no Yorkshire puds or pigs in blankets."
• "Very disappointed the food here seems to be assembled in the kitchen."
• "Meat was lovely but veg is awful .. v dry .. carrots and cabbage was terrible."
• "The food was undercooked and cold in the middle not cooked to a great standard."
• "The vegetables were stone cold and meat was tough left most of it."
• "Food was over cooked i asked for my steak medium rare and it came burnt and the centre was dryer than gandys flip flop."
• "The food is not hot enough."

Cleanliness and Maintenance

Pros:

• "Clean and tidy. Welcoming."

Cons:

• "The upstairs could use a good clean."
• "Toilets also in bad state of repair."
• "Feet stick to carpet. Very dirty pub."
• "The place looked dirty and tired. Needless to say we won't be going again."
• "The carpet where we were seated was dirty with what looked like slug trails."
• "Theres hundreds of flies in the wall lights above tables definitely not been cleaned in last few years."
• "The table we was seated at was dirty."

Facilities and Entertainment

Pros:

• "Outdoor seating and a bowling green."
• "Little play area outside pub too."
• "There's a wacky warehouse great for lil kids it's quite small but cheap as."
• "This is a lovely pub house with some outdoor tables."
• "Car parking was free/validated."
• "Also great for sporting events having multiple screens inside and an outdoor screen on the decking."
• "It has an indoor play area at the back for the kids."

Cons:

• "The wacky warehouse was good the kids loved it... although a little scruffy and could do with a clean especially the toilets."
• "A £100 parking fine for visiting this place is disgusting even though each time I entered my registration in their machine."
• "Got a parking fine never had to pay for parking here no clear signage."
• "The toilet roll holding unit was broke."
• "Dirty floors,dripping aircon unit just above the exit where staff bring food out."
• "When we arrived we were told dogs aren’t welcome… Please update your online categories!"
• "How can a pub hold a cask ale festival and have NO CASK ALE AVAILABLE? Totally ruined a special occasion."