Halfords Autocentre Barking Reviews Summary

Customer Service

Pros:

• "Great service and it was a pleasure dealing with Hussain."
• "Really friendly, helpful people who work there."
• "The staff was very nice and friendly, they were patient and took time to explain everything I needed to know."
• "A welcoming environment with friendly, helpful, polite and professional staff."
• "The team were very helpful and friendly."
• "The staff here were really helpful and ordered the tyre and gave me a time when the tyre will be ready to be fitted."
• "Very friendly, helpful staff."

Cons:

• "I feel they intentionally lied to me to make me pay for a retest."
• "The person who served me was very rude (his name was bharat) and unprofessional."
• "Awful customer service.. booked my car for MOT which failed because of a silly issue with a light on my dashboard."
• "Suggestion for Halford – hire some decent managers who knows how to talk to customers and have some decency at least to listen to customers."
• "Appalling customer service."
• "Worst experience I had to book any service work with Halford."
• "Very bad experience with the branch manager."

Service Quality

Pros:

• "Excellent service from Adam and price was reasonable."
• "I cannot thank Graham enough his exceptional service, he listens and advised me so well and at such short notice helped me to get my tyre changed."
• "They have an excellent waiting room, which is located upstairs which as plenty of seating, they have a drinks machine in the main reception area."
• "I was pleasantly surprised about my experience here, on the whole very nice place to visit they have many customer related facilities included free refreshments and a place to change your mobile phone in the waiting area."
• "Today I bent a rim on a trailer tyre...you guys are the best...you helped me and fixed if for me...thank you so very much...highly recommended for super efficiency and workmanship."
• "It's the go to place for anything Auto, I had my MOT done, great service, the manager Barat is very helpful & nothing is too much trouble, always accommodating."
• "Will recommended to all my friends and family. 10/10"

Cons:

• "Asked them for the full service and MOT and charged me £228.99 saying that they have done the full service but the MOT has failed and they have put a lot of Major faults and advisories as well."
• "Worst place to be. Had my booking for tyre change center could not find it."
• "They didn’t top up the windscreen water not even with tap water."
• "Not happy with the service provided, I found Graham rather flippant and had a bit of an attitude. The cost did not justify the level of repairs done."
• "Man said it was checked and is ok. Last weekend my car broken down. Belt gone."
• "Do not take your car to this garage, they are fraud star and they have no idea what to do on BMW."
• "The £200+ full service is a waste of money."

Staff and Management

Pros:

• "Bharat has been really supportive and helped me through out my service requirements at Halfords."
• "Received a call to offer me an earlier slot due to a cancellation which was appreciated."
• "He also added a visual inspection of the brakes and provided the results on the report."
• "Plus there's a great viewing gallery above the garage so you can watch the work getting done."
• "They have given a discount for returning to them and also they have done the good job for replacing the gasket."
• "The manager took time to bookmcab for me at my request on several occasions as ue respectfully provide direction to cab drivers."
• "Immy and Bharat constantly kept me updated and in control of repairs to be undertaken on their recommendation whilst ensuring I had autonomy when making decisions."

Cons:

• "First I have met a very rude person at the reception."
• "WORST SERVICE EVER!!"
• "Counter guy needs replacing. Rude & arrogant!"
• "Very rude receptionist and very low service I received today."
• "Unprofessional and zero customer service skills from the asian guy at the front desk."
• "Very bad attitude had a booking for my car trough a third party company. Walked inside got asked to wear a face mask I replayed I’m exempt the receptionist says he can’t serve me."
• "Manager needs to be released from his role."