Adam's Phone Shop(Hull) Reviews Summary

Customer Service

Pros:

• "Customer service was top class."
• "Staff are very friendly and knowledgeable."
• "All very friendly and helpful, have used previously and always exceptional service would definitely recommend."
• "Very happy customer and will continue to use their service for the future."
• "1st time I have used this shop and I have to say the service by both Guys was 5***** Excellent customer service."
• "Their customer skills are very good I can honestly say I would not go any where else."
• "The staff are super helpful and friendly."

Cons:

• "absolute diabolical customer service."
• "AVOID! - HIGH PRICES - LOW SERVICE [AVOID]."
• "Very disappointed in the service i received, I left the shop with more problems then i started with."
• "had a phone screen repair and then started to leak the lcd screen ink within 2days requested another repair under the warranty of 90 days. did not wish to fix the problem ..."
• "They repaired my cracked iphone screen with a low quality part, which stopped working after two weeks."
• "The job was done so poorly that the screen can actually flex downwards, and because of this uneven platform, it causes yellow and white lines."
• "I would strognly avoid this phone shop at all costs and seek tonget your phone fixed elsewhere."

Repair Quality

Pros:

• "Excellent repair service within 1hour."
• "Screen replaced in under 1.5 hours."
• "Had a smashed screen and Samsung wanted 2 weeks to repair it. I took it to Adams and they managed to replace it in under a day."
• "Absolutely perfect job."
• "Repaired my phone fantastic price in super fast time."
• "Replaced a broken Samsung screen. Was all done by the time I was asked to return."
• "They usually have a repair done in the hour."

Cons:

• "The job was done so poorly that the screen can actually flex downwards, and because of this uneven platform, it causes yellow and white lines."
• "AVOID! - They repaired my cracked iphone screen with a low quality part, which stopped working after two weeks."
• "had a phone screen repair and then started to leak the lcd screen ink within 2days requested another repair under the warranty of 90 days. did not wish to fix the problem ..."

Value for Money

Pros:

• "Cheaper than other shops and brilliant service would definitely recommend."
• "Even though ordered a part, was open and honest and managed to fix without need for the new part, and then only charged me £5."
• "Very trustworthy. Will definitely use this shop again if needed."
• "Top guys in this shop really recommend, went in thinking I needed a new speaker and AJ Simply cleaned the speaker for me which saved me £90."
• "Turned out I didn't need a repair but rather than just quote for what I thought was wrong and do it anyway they tested, for free, and advised not to do the work, saving me £100."
• "Very reasonable charge and a quick turn around."
• "Great place and great service at very reasonable prices and there's no charge if they don't fix it."

Cons:

• "It was expensive at £45 compared to other quotes locally (£25 & £30)..."
• "AVOID! - HIGH PRICES - LOW SERVICE [AVOID]."