Kaya in the Park Reviews Summary

Menu Selection and Quality

Pros:

• "The quality and selection of food they provided was exceptional and creative."
• "The food is pretty good and the old fashioned was 10/10."
• "The avocado on sourdough bread and drinks were tasty and well presented."
• "The granola was delicious and presented like art."
• "The burger had very good creamy sauce and some tang heat hits you towards the end."
• "Everything about the buttermilk waffles dish was THE MOST AMAZING MEAL I HAD EATEN IN A LONG TIME."

Cons:

• "£12 odd for a sausage and bacon sandwich and the quality was really not ok."
• "The quality of the food has dipped, for example, a bacon sandwich used to be lovely, now it doesn’t have the same taste."
• "Squid starter had a possibly double or triple fried prawn in my plate which was likely overcooked."
• "The food arrived, burgers were overcooked and dry, the fried eggs should never have left the kitchen they were rubber."
• "The food was awful, undercooked bacon, watery overcooked eggs in soggy bread, the only vegan option was unavailable."
• "My friend had sausage and bacon on some toast, the sausage was cold and definitely not freshly made."

Service and Staff Attitude

Pros:

• "Service from staff is great, everyone is super friendly and attentive."
• "Service was fantastic, very efficient and friendly staff."
• "Amazing service...from everyone that works here...the atmosphere is out of this world."
• "Service was friendly, a touch slow but it was extremely busy so no real complaint about that."
• "Always a warm and friendly welcome. Great atmosphere, tasty food and decent cocktails."
• "Best customer service ever received."

Cons:

• "Service is slow. We waited far too long for our meals which wasn't ideal as we had 2 kids."
• "Extremely poor service today at Kaya. Was not approached as we entered."
• "Service was appalling. Our drinks were prompt and gave our orders at the same time but then waited for ours."
• "The service was terrible. The waiting staff didn't ever seem to know what was going on."
• "The service is the worst I’ve ever experienced. The staff act so arrogant and far up their ***."
• "The staff seemed disorganised and we had no clear server. We had to ask for the bill, and then no one came to serve us."

Accessibility and Accommodation

Pros:

• "A lovely setting in Horsham, we sat outside with our dog and it was beautifully designed."
• "Stunning location and beautiful food! Great for meeting up with friends, work meetings, take your family too."
• "Beautiful calming location...unfortunately spoilt by the unwelcoming, condescending staff."
• "Beautiful location, nice indoor interior and lovely outdoor seating."
• "It’s stunning. Idyllic location too right in the park with the ornamental gardens just to the side."
• "Lovely oasis in the park. Popped in for a delicious milkshake and of course a Brownie and flapjack!!"

Cons:

• "Not wheelchair accessible or wheelchair friendly."
• "They have gone cashless but there is no sign to say this. The staff said she had to pay exact money if it’s cash."
• "The toilets here were not labelled specifically as wheelchair accessible but there was a baby changing room/toilet."
• "On a day of heavy rain we asked if we could sit inside, the young lady at the door looked as if we were crazy and took us to outside seating."
• "A bit difficult to find somewhere to sit in a wheelchair - my powerchair got stuck in wood chippings."
• "I asked for 2 portions of chips and 2 brownies and paid £15.00. £5 each for a portion of chips and £2.50 each for the brownies."

Value for Money

Pros:

• "Great value for money and a charming place with a great atmosphere."
• "Food and drink reasonable certainly but cost ridiculous!"
• "We enjoyed a fantastic Mimosa Brunch today. Food was delish."
• "The food is incredible. You have to try the vegan 3 bean chili dirty fries."
• "An Ivy-esque bar-restaurant with great decor, views of the parks, and great selection of food."
• "We’ve visited a few times & will be making it a weekly treat. Everything about it is fantastic."

Cons:

• "Paid nearly £60 for 4 milkshakes and some chips. The chips were small and dry."
• "Shame VFM isn’t a category - £70 for a chicken burger and 3 x cheese toasties, 3 lattes and three cokes was & is a joke sorry."
• "Food is massively overpriced for the poor quality and tiny portion sized dust of a meal!"
• "Waited 45mins for our lunch and whilst the food was nice it was one of the most overpriced meals I’ve ever had."
• "The menu is pricey and waiting times to be seated and for food to arrive can be lengthy at busy times."
• "It's a little disappointing that there's no vegan lunch or dinner option available at all."