Nando's Kingston Reviews Summary

Staff Service

Pros:

• "Georgiana the manager was a doll, I commend her and the way she handled the situation."
• "I eat & order from here regularly. My past few visits I have been greeted and served by Amanda (I believe she's the manager), with each of those visits she is a ray of sunshine."
• "Really good experience but wanted to put a special mention to Amanda as you can clearly see how much of a true professional she is and is dedicated to provide a great customer experience."
• "Great service from Marina, she was so lovely, took time to speak with us, checked on us and was just amazing and made us laugh too."
• "Sara and Abdul exceptional as always."
• "The staff could not do more to help us and made what could have been a very difficult meal a much nicer one!"
• "Great staff, was not a hassle moving our table and was very friendly!"

Cons:

• "The nandos staff in Kingston are the fakest people I have ever met."
• "Staff cleary not trained in customer service."
• "The service was appalling the waitress spilt the wife's drink all over her phone and just laughed about it."
• "The customer service at this restaurant is dismal."
• "Rude staff, i was waiting forever for taking my order even though it wasn’t busy because staff was talking with each other."
• "The staff in the Kingston branch are not very welcoming quite hard work."
• "Complained to someone called Guiseppe who was extremely rude and aggressive."

Food Quality

Pros:

• "The food was great as usual and arrived promptly."
• "Great place with outstanding food."
• "I love wings and peri peri chips from here and always ask for it to be cooked well done."
• "If you're going to a Nando's then you usually know what to expect. And although the menu and the food were the same as any other Nando's, here it tasted exceptionally good!"
• "Food prepared perfectly."
• "The food was spot on, exactly what you would expect and hope for from a Nando’s."
• "Food was lovely and cooked perfectly."

Cons:

• "Food came out cold, the chips were stone cold."
• "the chicken was extremely dry and burnt to the max."
• "Tried this restaurant quite a few times, via deliveroo but also eating in. The chicken is served 9 times out of 10 boiled rather than grilled so it tastes horrible."
• "The chicken that I was not very good at all, very dry and Nandos always used to serve moist chicken."
• "Last time we went and we ordered extra chicken wings but they were burnt."
• "Only few minutes later, they brought our food which was a full old chicken from last night."
• "Food was alright but chips were a bit soggy."

Atmosphere & Location

Pros:

• "This is one of our favourite Nando's in the area. Very cool atmosphere inside and good crowd of people who are well behaved."
• "The great location & good atmosphere will guarantee that you won't regret your visit."
• "Located in a nice high street which isnt overly busy like some other nandos."
• "Can be a perfect place for a casual meal with a family, friends, partners or even kids."
• "Whilst it was busy it didn’t feel too packed due to the layout."
• "Interesting branch of the ever faithful Nandos in an historic timbered building on the outskirts of Kingston."
• "Helpful staff and food was as expected."

Cons:

• "This place can get particularly busy. The tables are too tiny especially if you share some sides."
• "Also had to sit upstairs but order from downstairs."
• "A strange layout and can feel like your in a school hall with all the tables laid out in rows."
• "It's a joke for parking."
• "This place has gone down hill from what I remember... Also looked very dirty."
• "Some of the chips were sweet (potatoes are meant to be savoury btw)."
• "Downside is when they seat you upstairs getting up and down those stairs is a nightmare if you are on the taller side."

Ordering & Delivery

Pros:

• "Very impressed at Nandos Kingston today. They're well organised with a virtual queue system."
• "They're so organized. We turned up & joined a virtual queue by scanning a barcode."
• "I was really happy because I forgot my card and was able to redeem a tasty meal with my nandos card which was quick and easy."
• "Ordered a takeaway on site and food came very fast."
• "I used this Nando’s quite a few times during the lockdown period early 2021 - no hassles at all with regards to ordering or collecting food."

Cons:

• "It took too long for our food to reach us when I ordered via the app."
• "The chicken is good but the online ordering system is a total nightmare...please sort it out."
• "Don't order food from them! Deliveroo driver didn't deliver the food."
• "Today they just cancelled the order after I waited 45mins for it - they’re useless at this restaurant!"
• "Typical Nandos, but very bad at accuracy with takeaway orders."
• "ordered food to take away and half the order was missing, i only realised when i got home!!!"
• "We had a bad experience with delivery from Kingston branch."