Burger King Reviews Summary

Food Quality

Pros:

• "The burger had a good size and was tasty, while the fries were crispy and flavorful."
• "The food was so good. I ordered a whopper and unlike most Burger Kings it fell apart but this one didn’t which was really good."
• "Food quality matched the expectations I have and like about enjoying a Burger King meal."
• "Food is served quick and is tasty, staff always nice to you and give you what u ask for and meet your needs."
• "Food hot and delicious, crunchy chips and vegan nuggets."
• "Food was perfectly cooked, plentiful and most importantly it was hot and fresh."
• "The Whopper was tasty, fries were hot."

Cons:

• "The burger was dry and the chicken burger was ok wasn't the best ive had."
• "The food is a let down, expensive and tastes cold."
• "Absolutely vile, I ordered a double cheese burger... their were strips of bacon."
• "Both Whoppers were burned, had a charcoal edge to them."
• "Food was cold, chips was not nice at all, burger was too small and meat was chewy."
• "Food was edible but nothing more. Overly greasy burger, bun that fell to bits."
• "the chicken nuggets just so dry it was unbelievable"

Service

Pros:

• "Staff are welcoming, cheerful and hardworking."
• "Staff were working very hard and turn around time from order to collection was very quick."
• "The staff were kind, asking if I wanted anymore sauces or needed any tissues."
• "Good venue and good staff. Good drinks selection which is refillable."
• "Quick and pleasant service, very clean too."
• "the service is fast and friendly"
• "The staff was were friendly and the general atmosphere was very inviting."

Cons:

• "this burger king has rude members of staff."
• "Worst experience ever in Burger King. Rude staff.. totally money waste."
• "The rudest staff I have ever come across."
• "even the staff here are not happy with the way it is managed"
• "the manager not even greet the customers"
• "One of the south Asian floor staff (male) was yelling at everyone in the store, completely inappropriate."
• "Very rude staff a d treat customer's like a bagger."

Cleanliness

Pros:

• "Quite busy, but very clean."
• "Excellent, clean, bright and spacious, with screens between each table for co vid safety."
• "Cleen and tidy restaurant"
• "Loads of seating upstairs and downstairs and the tables were clean."
• "very clean too."
• "Nice and clean, quick service although it was lunch hour!"
• "This place is clean, the service was quick and the food was excellent."

Cons:

• "No social distancing, tables not cleaned after each use, touch screen drinks machine should be turned off."
• "The tables didn't feel very clean."
• "The place is not clean and the staff look depressed."
• "Seats are tatty, always a queue, drinks machines rarely have all the flavours working."
• "Very busy and noisy, not much seating downstairs due to people being selfish."
• "However, the service was average and the restaurant was not the cleanest."
• "the toilets stunk the restaurant out of urine"

Ordering Experience

Pros:

• "Use the app and find deals to get food cheaper in here."
• "Quick service, helped by a large number of self service machines."
• "Food came quickly as I had ordered through the Burger Kind app on my phone."
• "I like the new ordering devices! Easy to use self checkout."

Cons:

• "Tried to order food from the self order screen after 3 attempts gave up it just kept taking me back to the start."
• "Worse still I waited 10 mins! For fast food!?!"
• "Ordered 2 Burger meals for over £30 from here on Uber eats, and my food was ICE COLD."
• "AVOID THIS place unless you don't mind waiting ages for your food."
• "The touch screens dont allow you to customise the burgers enough."
• "It took ages to be served and collect my food and when I did get it it was cold."
• "We waited for 13 min for order still we got cold food."