John Lewis & Partners Reviews Summary

Customer Service

Pros:

• "The partners are friendly, helpful and knowledgeable."
• "The best customer service experience I've had in years."
• "Good customer service. Very helpful."
• "Her enterprise saved the day which was enhanced by lovely, professional service at checkout."
• "The Staff were absolutely Wonderful. They couldn't have been more attentive and concerned for my welfare."
• "We would like to praise the staff and especially I think she had Alice on her name badge."
• "Customer service superb. Partners Knowledge comprehensive."

Cons:

• "Beyond disappointing this cafe. I’ve complained to customer services in store and online yet no one actually seems to try and do anything."
• "Not impressed with John Lewis customer service at all."
• "Customer service was notable by its absence during our recent visit to Horsham."
• "Every time we come here the service is very poor."
• "Very disappointed with JL having tried unsuccessfully to buy 2 identical cutlery sets for a special wedding present only 1 set available in the local Horsham store."
• "Too few staff some of whom were disinterested."
• "Even worse customer service from John Lewis."

Shopping Experience

Pros:

• "An excellent department store that is a scaled-down version of the parent in London."
• "So nice to physically browse and interact with people beats the virtual shopping experience."
• "A delightful shopping trip."
• "It is stunning, worth going to just to look round."
• "Immaculately presented, quality items at a reasonable price."
• "Lovely store with on-site parking (Pay and Display) new beauty and fashion department is great."
• "John Lewis & Partners Horsham is a great place to shop for homewares, furniture, and clothing."

Cons:

• "Just been to John Lewis this morning to try and order some curtains. The most disinterested assistance really could not be bothered."
• "An utterly terrible shopping experience."
• "Very disappointing. Tried to purchase a dinner set, only to be told that the price displayed on the shelf was not what was on the system."
• "The furniture on display is very limited."
• "Very poor selection of bedding and display disorganised."
• "Came here to find some Christmas presents and after looking for 30mins a store assistant approached us and said we have to leave because she thinks we are going to steal something!"
• "Did someone say John Lewis had lost their way? Sadly, it’s absolutely true."

Parking & Accessibility

Pros:

• "Good size carpark with free parking into half hour."
• "This John Lewis, connected to Waitrose, is very large with lots of parking (and even Electric Car charging ports in the lower section)."
• "Plenty of Free parking up to 3 hrs while you shop."
• "Good parking. Overall a very satisfactory experience."
• "Very pleasant polite chap collecting trolleys in the carpark."
• "Grab 30 minutes free parking for your Volvo - or even more after 6 - but remember to get a green ticket from the machine."

Cons:

• "The parking area is a bit of a pain to get in and out of when it's busy."
• "Having to pay for the car park however is poor regardless if you get up to £2 back as advised."
• "Parking can be a faff at weekends as it gets very busy."
• "Car park is dreadful as its only free for 30min."
• "Great jhon Lewis as you would expect! But the parking is validated and despite being well sign posted I just wasn't expecting this at a jhon Lewis and missed the signs!"

Cafe & Food Options

Pros:

• "Cafe serves good s et section of food at reasonable prices."
• "Cafe is nice too, good food and great coffee."
• "Nice little cafe too, recommend the toasted sandwiches!"
• "Sandwich was tasty and the cheese scone was really nice!"
• "Met old family friends at the Wine Bar inside Waitrose; which was absolutely delicious and just what I needed."

Cons:

• "The cafe in John Lewis at Home is extremely disorganised."
• "The hot drinks were tepid and the only gluten free option for one of our party was soup."
• "Appalling, noisy café. Complete absence of a single vegan item."
• "Cafe very poor. Large queue, plenty of empty tables, then when you do get in there is limited food on offer."
• "The Waitrose cafe next to John Lewis is an absolute joke."
• "Why wait to tell us only five dishes are available when we have been queuing for 15 minutes...!"
• "Was rushed with my order, staff were rude and the hot chocolate we received was lumpy and not done to a nice standard."