Reload internet passport photos and printing Reviews Summary

Category: Passport photo processor

Address: 197 Praed St, Tyburnia, London, W2 1RH, United Kingdom

Phone: +442071939293

Rating: 4.7
based on 184 reviews.

Customer Service

Pros:

  • "Excellent customer service and highly recommended."
  • "The customer service team are exceptionally efficient and helpful."
  • "Staff was very friendly and helpful."
  • "The staff was very helpful.. I didn’t need to worry at all.."
  • "The staff were very patient with me as I struggled to get an acceptable photo of my child."
  • "Every step of the way the people who work for this firm have been polite, courteous and extremely helpful."
  • "The Reload staff were very helpful."

Cons:

  • "A very rude man... I would not use these people if they were the last company on earth. AVOID."
  • "Very unprofessional and defensive behaviour."
  • "They never listen or let a customer talk."
  • "AWFUL PRINTING QUALITY, RUDE, AGGRESSIVE, DEFENSIVE staff member."
  • "Shouting and abusing customer in the background is not very professional especially as customer has been asked to call."
  • "I phoned up recently to make some enquiries on their oci services and procedures only to be spoken to by a very rude man."
  • "Not the level of service and politeness expected."

Product Quality

Pros:

  • "They have been absolutely AMAZING- high quality pictures."
  • "The quality of the photos were fab as they removed shadows and cut to the specs of requirements."
  • "The gentleman who helped me was so kind and I got my order in less than 3 minutes with an outstanding quality and a very cheap price."
  • "The quality of pics is really good."
  • "The pictures came out great and my passport was renewed without any complications."
  • "Customer service optimal with fast response time and excellent printing quality."
  • "Best thing: my pictures got accepted straight away at the consulate."

Cons:

  • "Ridiculously expensive!!! £2.49 for 1 colour print of A4 and I was in store for 5 mins!!"
  • "I was disappointed that there were no shoulders in the photo, only a large head."
  • "Lady handled pictures with her bare fingers covering them with fingerprints."
  • "Pictures were rejected due to improper lighting… too much glare on face."
  • "They didn't even adjust the skin tones more evenly."
  • "The only adjustments they made to the photo were to replace the white background and then cut it without shoulders."
  • "Black and White print a came out ruined, how am I supposed to give away a CV that's been badly printed?"

Efficiency and Reliability

Pros:

  • "Arrived at 7.30 for passport photos. Was served by Anish Ghanekar. He was very helpful and polite and efficient. Got my items within 5 mins."
  • "They replied immediately and checked everything to ensure that the photos were correct."
  • "I urgently needed passport photos for my children... The staff was very quick and helpful."
  • "My issues were solved and items uploaded within 24 hours."
  • "Very fast service, proper passport photos in under 5 minutes, and very kind staff as well."
  • "I got my photos within 5 mins."
  • "Got passport photos done during the lockdown... with paper copies following next day."

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