Reload internet passport photos and printing Reviews Summary

Customer Service

Pros:

• "Excellent customer service and highly recommended."
• "The customer service team are exceptionally efficient and helpful."
• "Staff was very friendly and helpful."
• "The staff was very helpful.. I didn’t need to worry at all.."
• "The staff were very patient with me as I struggled to get an acceptable photo of my child."
• "Every step of the way the people who work for this firm have been polite, courteous and extremely helpful."
• "The Reload staff were very helpful."

Cons:

• "A very rude man... I would not use these people if they were the last company on earth. AVOID."
• "Very unprofessional and defensive behaviour."
• "They never listen or let a customer talk."
• "AWFUL PRINTING QUALITY, RUDE, AGGRESSIVE, DEFENSIVE staff member."
• "Shouting and abusing customer in the background is not very professional especially as customer has been asked to call."
• "I phoned up recently to make some enquiries on their oci services and procedures only to be spoken to by a very rude man."
• "Not the level of service and politeness expected."

Product Quality

Pros:

• "They have been absolutely AMAZING- high quality pictures."
• "The quality of the photos were fab as they removed shadows and cut to the specs of requirements."
• "The gentleman who helped me was so kind and I got my order in less than 3 minutes with an outstanding quality and a very cheap price."
• "The quality of pics is really good."
• "The pictures came out great and my passport was renewed without any complications."
• "Customer service optimal with fast response time and excellent printing quality."
• "Best thing: my pictures got accepted straight away at the consulate."

Cons:

• "Ridiculously expensive!!! £2.49 for 1 colour print of A4 and I was in store for 5 mins!!"
• "I was disappointed that there were no shoulders in the photo, only a large head."
• "Lady handled pictures with her bare fingers covering them with fingerprints."
• "Pictures were rejected due to improper lighting… too much glare on face."
• "They didn't even adjust the skin tones more evenly."
• "The only adjustments they made to the photo were to replace the white background and then cut it without shoulders."
• "Black and White print a came out ruined, how am I supposed to give away a CV that's been badly printed?"

Efficiency and Reliability

Pros:

• "Arrived at 7.30 for passport photos. Was served by Anish Ghanekar. He was very helpful and polite and efficient. Got my items within 5 mins."
• "They replied immediately and checked everything to ensure that the photos were correct."
• "I urgently needed passport photos for my children... The staff was very quick and helpful."
• "My issues were solved and items uploaded within 24 hours."
• "Very fast service, proper passport photos in under 5 minutes, and very kind staff as well."
• "I got my photos within 5 mins."
• "Got passport photos done during the lockdown... with paper copies following next day."