Gucci Reviews Summary

Customer Service

Pros:

• "Exceptional service. The staff catered for our needs without any queries, very discreet and helpful."
• "Everyone at Gucci was so happy that I returned, as they knew that this was a huge purchase for me."
• "The security/ doorman was very friendly and told us about the history of the ex-art building."
• "I want to congratulate Rohit on his exceptional customer service."
• "Thanks to Cheryl for her wise advice and her personalized tour of this incredible new boutique."
• "Delighted with the service I received from advisor Adrienn, she was so helpful, professional and knowledgeable."
• "I was helped by a man named 'Nilton' and beyond recommend asking for him!"

Cons:

• "Had to queue to get inside, reason being so that there were enough staff to serve the customers, but once inside staff were nowhere to be seen."
• "The service was extremely abysmal and utterly disgraceful."
• "Waiting in line doesn't bother me but the staff here are so arrogant and pompous."
• "The service was terrible, staff didn't help and were not welcoming."
• "Very poor customer service, first you need to wait to be served, then feel like you are too much trouble for them."
• "It seems that they got some new staff lately who doesn't know the basic customer service principles."
• "Completely non-existent customer service and after sales care."

Product and Store Experience

Pros:

• "It was such a blissful experience to buy my first ever GUCCI belt."
• "I would recommend visiting this store as they often have different colours in store that are not available online plus you're able to try the clothes on first."
• "Got my loafers resoled in the store. The result is absolutely fantastic, the loafers look new!"
• "Visited the new Gucci store for the first time and was happy with the experience."
• "They actually do sell great quality product."
• "I've visited plenty of other stores but this one had the widest product range by far with very friendly staff."
• "Beautiful store and great customer service."

Cons:

• "The tiny queue outside is annoying and a put off."
• "When I asked for the box or the product care book which has the warranty, the staff was angry at me."
• "I had to pretty much beg them to help repair the watch even when it was still under official warranty."
• "Nice showroom but the service was incredibly slow on a Sunday at mid-day."
• "If i could give 0 stars it would reflect my situation even better."
• "No product knowledge, no interest in checking stock and helping a customer looking to purchase and return call as promised to upon checking stock."
• "The worse shop ever. They will show you a brand new items and pack a defective items on the backstage for you."

Staff Attitude and Professionalism

Pros:

• "The staff were so friendly and helpful."
• "The staff were extremely polite and helpful, making the experience memorable."
• "Very polite and friendly service. Understandably busy and had to wait a little while to be approached but as soon as someone was free we got served and I couldn't complain at all, highly recommend visiting this Gucci store."
• "I was accompanied by Sasha who was amazing, she helped me pick out a gift to buy and knew exactly what to pick out and choose."
• "The doorman was really friendly and empathised how cold it was and tried to reduce the queue."
• "Monique was incredible, she behaved marvellously, helped us a lot and was very friendly."
• "The doorman who greeted us was great. Really helpful and polite."

Cons:

• "Today however I didn't receive the best of welcomes which you would expect from a so called luxury boutique."
• "The east asian woman that approached me looked annoyed and tired."
• "Spent a fair bit of money here the other day, the guy who served us was rude and wasn’t interested in really helping until he knew we had money to spend."
• "When I asked one sales assistant for help, she gave me unpleasent look."
• "Their service is absolutely atrocious."
• "Customer service isn't what it used to be."
• "Worst customer service of any luxury brand store, unfortunately this is not the only Gucci store that behaves like this."